Business Platforms & EA terms

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• ABAP EnvironmentBTP platform-as-a-service for developing cloud-ready ABAP extensions using ABAP Cloud and released APIs (also called Steampunk).Intermediate
• Access Control List (ServiceNow) (ACL)Security rule granting create, read, write or delete access to tables and fields based on roles, conditions and scripts.Intermediate
• AccountStandard object representing a company or organization (or individual with person accounts) that you do business with.Foundational
• Account (ServiceNow CSM)Company record representing a B2B customer or partner in CSM, with hierarchies and relationships.Foundational
• Account EngagementSalesforce's B2B marketing automation platform, formerly known as Pardot.Foundational
• Account HierarchyStructure of parent and subsidiary accounts built with the Parent Account lookup field.Foundational
• Account RoleRole created under a partner or customer account for role-based external users (Executive, Manager, User).Advanced
• Account TeamGroup of users who work together on an account, each with a team role and record access level.Intermediate
• Action (ServiceNow)Reusable operation in Flow Designer, such as Create Record, Look Up Record, Ask for Approval, or a custom scripted or REST step.Intermediate
• ActivationProcess of publishing a segment and selected attributes to a target system such as Marketing Cloud or an ad platform.Intermediate
• Activation TargetConfigured destination (such as Marketing Cloud Engagement, cloud storage or advertising platforms) for segment activations.Intermediate
• Activity SetGroup of activities within a lifecycle event that triggers together based on conditions or time.Advanced
• Activity StreamForm area showing the history of journal entries, field changes, emails and attachments on a record.Foundational
• Advanced Currency Management (ACM)Feature using dated exchange rates so opportunity amounts convert by the rate on the close date.Advanced
• After-Save FlowRecord-triggered flow (Actions and Related Records) that runs after the record is saved, with access to its ID.Intermediate
• Agent ActionTask an agent can perform, implemented as a flow, Apex invocable method, prompt template, API or MuleSoft call.Intermediate
• Agent APIREST API for starting sessions and exchanging messages with Agentforce agents from external applications.Advanced
• Agent InstructionsNatural-language guidance within a topic that tells the agent how to behave, which actions to use and what rules to follow.Intermediate
• Agent TopicCategory of jobs an agent can do, defined by a classification description, scope, instructions and assigned actions.Intermediate
• Agentforce AgentConfigured AI agent with a role, topics, instructions and actions, deployed to employees or customers.Foundational
• Agentforce BuilderLow-code workspace for creating, configuring, testing and activating Agentforce agents.Intermediate
• Agentforce Data LibraryFeature that indexes files or Knowledge articles in Data 360 so agents can answer questions grounded in them.Advanced
• Agentforce Testing CenterTool for batch-testing agents with generated or uploaded test cases to validate topic and action selection.Advanced
• Aggregate QuerySOQL query using functions such as COUNT, SUM, AVG, MIN and MAX with GROUP BY, returning AggregateResult objects.Intermediate
• Agile DevelopmentSPM application supporting Scrum and SAFe with products, epics, stories, sprints and release teams.Intermediate
• AI Agent StudioServiceNow environment for creating, configuring and testing AI agents and agentic workflows.Advanced
• AlertRecord generated from one or more correlated events indicating a condition requiring attention on a CI.Intermediate
• All Subscribers ListMaster list in Marketing Cloud Engagement holding every subscriber and their overall subscription status.Intermediate
• AMPscriptMarketing Cloud scripting language for dynamic content, personalization and data lookups in emails, SMS and landing pages.Intermediate
• Anonymous ApexApex code executed on the fly without saving it to the org, run as the current user.Foundational
• Anypoint Code Builder (ACB)VS Code-based IDE (desktop and cloud) for designing APIs and developing Mule integrations.Intermediate
• Anypoint ExchangeMuleSoft catalog for publishing, discovering and reusing APIs, connectors, templates, fragments and examples.Foundational
• Anypoint MonitoringAnypoint service providing dashboards, alerts, log search and metrics for Mule apps and APIs.Intermediate
• Anypoint MQMuleSoft's multitenant cloud message queuing service with standard and FIFO queues and message exchanges.Intermediate
• Anypoint PlatformMuleSoft's unified platform for designing, building, deploying, managing and governing APIs and integrations.Foundational
• Anypoint StudioEclipse-based IDE for building, debugging and testing Mule applications.Foundational
• Anypoint VisualizerTool showing a real-time graph of the application network and dependencies between Mule apps and APIs.Intermediate
• Anypoint VPCCloudHub 1.0 virtual private cloud isolating workers with private IP ranges and VPN or peering options.Advanced
• ApexStrongly typed, object-oriented, Java-like language that runs on the Salesforce platform.Foundational
• Apex CalloutOutbound HTTP or SOAP request from Apex to an external service.Intermediate
• Apex Code CoveragePercentage of executable Apex lines exercised by tests; production deployments require at least 75% overall and each trigger some coverage.Foundational
• Apex Managed SharingProgrammatic record sharing using Apex to insert rows into an object's share table, often with a custom sharing reason.Advanced
• Apex REST ServiceCustom REST endpoint exposed by an Apex class annotated @RestResource with methods annotated @HttpGet, @HttpPost and so on.Advanced
• Apex Test ClassClass annotated @isTest containing test methods that verify Apex behavior and provide code coverage.Foundational
• Apex TriggerApex code that executes before or after insert, update, delete, merge, upsert or undelete events on a record.Foundational
• API AutodiscoveryMule app configuration linking a deployed application to an API instance in API Manager so policies apply.Intermediate
• API FragmentReusable RAML piece (data type, trait, example, library, security scheme) published to Exchange.Intermediate
• API ManagerAnypoint component for managing API instances, applying policies, SLA tiers and client contracts.Foundational
• API PolicyRule enforced at runtime on an API, such as client ID enforcement, rate limiting, spike control, JWT validation or IP allowlist.Foundational
• API ProxyGateway application placed in front of an existing API implementation to apply policies without changing it.Intermediate
• API SpecificationContract describing an API's resources, operations, data types and security, written in RAML or OAS.Foundational
• API-Led ConnectivityMuleSoft architectural approach organizing reusable APIs into System, Process and Experience layers.Foundational
• APIkitMuleSoft tooling that scaffolds Mule flows from an API specification and routes requests by resource and method.Intermediate
• App Engine Studio (AES)Low-code guided environment for citizen and professional developers to build scoped apps with data, experiences, logic and security.Intermediate
• AppExchangeSalesforce's marketplace for apps, components, Lightning Data and consulting partners.Foundational
• Application Access SettingsPer-table settings in a scoped app defining whether other scopes can read, create, update or delete its records and access it via web services.Advanced
• Application NavigatorLeft-side menu listing applications and their modules, filterable by typing.Foundational
• Application NetworkNetwork of applications, data and devices connected by reusable APIs that grows as new APIs are added.Intermediate
• Application Portfolio Management (APM)SPM capability for assessing business applications on cost, risk and value to rationalize the portfolio.Advanced
• Application RepositoryCompany-internal store for publishing scoped app versions to install on other instances.Intermediate
• Application ServiceCSDM CI representing a deployed instance of an application stack, such as SAP Production, mapped to its infrastructure.Intermediate
• Approval ProcessAutomated process for approving records with defined steps, approvers and actions on submission, approval, rejection and recall.Foundational
• ArchiMateThe Open Group's modeling language for describing enterprise architectures across business, application and technology layers.Intermediate
• Architecture BoardCross-organizational executive body responsible for overseeing architecture strategy, compliance and dispensations.Intermediate
• Architecture Building Block (ABB)Building block describing required capability and shaping specifications for solution building blocks.Intermediate
• Architecture CapabilityAbility of an organization to perform enterprise architecture, including people, processes, tools and governance.Advanced
• Architecture Compliance LevelTOGAF scale describing how an implementation relates to the architecture: Irrelevant, Consistent, Compliant, Conformant, Fully Conformant or Non-conformant.Advanced
• Architecture Content FrameworkTOGAF structure classifying architecture work products as deliverables, artifacts and building blocks.Intermediate
• Architecture ContinuumPart of the Enterprise Continuum classifying architecture assets (ABBs) from Foundation to Organization-Specific architectures.Intermediate
• Architecture ContractJoint agreement between development partners and sponsors on deliverables, quality and fitness-for-purpose of an architecture.Intermediate
• Architecture Definition DocumentDeliverable containing the core architectural artifacts for baseline and target architectures across domains.Intermediate
• Architecture Development Method (ADM)TOGAF's iterative method for developing and managing enterprise architecture through Preliminary, phases A to H and central Requirements Management.Foundational
• Architecture GovernancePractice by which enterprise architectures are managed and controlled at an enterprise-wide level.Intermediate
• Architecture LandscapeArchitectural representation of assets in use or planned at points in time, at Strategic, Segment and Capability levels.Intermediate
• Architecture PartitioningDividing the enterprise architecture into manageable segments by subject, time and maturity.Advanced
• Architecture PrinciplesGeneral rules and guidelines that inform how an organization uses and deploys IT resources and assets.Foundational
• Architecture RepositoryStore of architectural work products and reference materials for an enterprise.Foundational
• Architecture Requirements SpecificationDeliverable providing quantitative statements, such as success measures and constraints, that solutions must meet.Intermediate
• Architecture RoadmapDeliverable listing work packages and transition architectures on a timeline from baseline to target.Intermediate
• Architecture ViewRepresentation of a system from the perspective of related concerns, governed by a viewpoint.Intermediate
• Architecture ViewpointSpecification of conventions for constructing and using a view to address particular stakeholder concerns.Intermediate
• Artifact (TOGAF)Architectural work product describing an aspect of the architecture, classified as a catalog, matrix or diagram.Foundational
• Asset LifecycleProgression of an asset through states such as on order, in stock, in use, in maintenance and retired, with substates.Intermediate
• Assignment ElementFlow element that sets or changes values of variables, collections and record fields.Foundational
• Assignment GroupGroup field on task records identifying the team responsible for the work.Foundational
• Assignment RuleRule that automatically assigns leads or cases to users or queues based on criteria.Foundational
• Assignment Rule (ServiceNow)Rule that automatically sets the assigned group or user on task records when conditions match.Foundational
• Asynchronous PathRecord-triggered flow path that runs after the transaction commits, used for callouts and long-running work.Advanced
• Atlas Reasoning EngineThe reasoning system behind Agentforce that plans, selects topics and actions, and iterates to fulfil requests.Advanced
• Attestation (IRM)Questionnaire sent to control owners to confirm a control's operation and status.Intermediate
• Audience TargetingExperience Cloud feature that shows different pages, components or branding to members based on criteria like profile, location or record type.Intermediate
• Aura ComponentOriginal Lightning component framework using markup, controllers and helpers, now superseded by LWC for new development.Intermediate
• Aura Site TemplateExperience Cloud templates built on the Aura framework, such as Customer Service and Partner Central.Intermediate
• AuraEnabled AnnotationAnnotation that exposes Apex methods to Lightning components; cacheable=true enables client caching and use with @wire.Intermediate
• Authority DocumentIRM record representing an external regulation or framework, such as ISO 27001 or NIST 800-53.Intermediate
• Auto-Response RuleRule that sends automatic email responses to people who submit leads or cases, based on criteria.Foundational
• Autolaunched FlowFlow with no screens that runs when invoked by Apex, REST API, another flow, a process or a button.Intermediate
• Automated Test Framework (ATF)ServiceNow tool for creating and running automated functional tests of forms, server logic, catalog items and REST APIs.Intermediate
• Automation RuleAccount Engagement rule that continuously evaluates prospects against criteria and performs actions when matched.Intermediate
• Automation StudioMarketing Cloud tool for scheduled or triggered batch processes like imports, SQL queries, file transfers and sends.Intermediate
• Background ScriptScripts - Background module for running ad hoc server-side scripts, requiring elevated privilege.Intermediate
• Backup and RestoreSalesforce paid add-on (Own/Backup product family) for automated daily backups and point-in-time restore of data and metadata.Intermediate
• Baseline ArchitectureDescription of the existing architecture at a point in time, used as the starting point for change.Foundational
• Batch AggregatorScope inside a batch step that collects records into groups for bulk operations.Advanced
• Batch ApexAsynchronous Apex implementing Database.Batchable to process large record sets in chunks with start, execute and finish methods.Intermediate
• Batch Data SynchronizationIntegration pattern that periodically imports or exports large data sets between Salesforce and external systems.Advanced
• Batch JobMule component for reliable asynchronous processing of large record sets in phases: load and dispatch, process, and on complete.Intermediate
• Batch StepStage in a Mule batch job that processes records, optionally filtered by accept expressions or failure status.Intermediate
• Before-Save FlowRecord-triggered flow optimized for Fast Field Updates that changes the triggering record before it is saved.Intermediate
• Big ObjectObject type designed to store and manage billions of records with consistent performance, with API suffix __b.Advanced
• Bill of Materials (BOM)Hierarchical list of raw materials, components and quantities needed to manufacture a product.Foundational
• Blackout WindowPeriod when changes are not allowed, defined by schedules associated with CIs or globally.Intermediate
• BreadcrumbsTrail of filter conditions at the top of a list; clicking one removes conditions to its right.Foundational
• BreakdownPerformance Analytics dimension used to segment indicator scores, such as by priority or assignment group.Advanced
• Bucket FieldReport-level field that categorizes values into named groups without creating a custom field.Foundational
• Building BlockPotentially reusable component of business, IT or architectural capability combinable with other building blocks.Foundational
• Bulk API 2.0REST-based asynchronous API for loading or querying large data sets with automatic batching.Intermediate
• BulkificationWriting code or flows to handle many records at once without per-record queries or DML.Intermediate
• Business ArchitectureRepresentation of holistic, multidimensional business views of capabilities, value streams, organization, information and their relationships.Foundational
• Business CapabilityParticular ability that a business may possess or exchange to achieve a specific purpose, independent of who or how.Foundational
• Business ManagerAdministrative interface for B2C Commerce merchants and developers to manage catalogs, content, sites and configuration.Intermediate
• Business ProcessSet of picklist values (such as Stage or Status) for Lead, Opportunity, Case or Solution, associated with record types.Intermediate
• Business RuleServer-side script that runs when records are displayed, inserted, updated, deleted or queried.Intermediate
• Business Rules Engine (BRE)Salesforce Industries capability for defining rules with expression sets and decision matrices callable from flows, Apex and OmniStudio.Advanced
• Business ScenarioTOGAF technique for discovering and documenting business requirements by describing a problem, environment, actors and desired outcomes.Intermediate
• Business ServiceCSDM class (cmdb_ci_service_business) representing a service consumed by business users, such as Email or Payroll.Intermediate
• Business Transformation Readiness AssessmentTOGAF technique evaluating an organization's readiness factors, such as vision, sponsorship and capacity, to undergo change.Advanced
• Business UnitSub-account within a Marketing Cloud Engagement enterprise account that separates content, data and sends by brand or region.Intermediate
• Cache ScopeScope that stores responses keyed by request to avoid reprocessing repeated requests.Intermediate
• Calculated InsightMultidimensional metric defined in SQL or a builder on Data 360 data, such as customer lifetime value.Advanced
• CampaignStandard object for planning and tracking marketing initiatives such as events, emails and ads.Foundational
• Campaign InfluenceFeature attributing opportunity revenue to the campaigns that influenced it.Intermediate
• CAN-SPAM ActUS law setting rules for commercial email, including opt-out mechanisms and physical address disclosure.Foundational
• Capability MapHierarchical representation of an enterprise's business capabilities, often color-coded for assessment.Intermediate
• CartridgePackage of code and data in B2C Commerce; the cartridge path determines lookup order.Intermediate
• CaseStandard object tracking a customer question, issue or feedback through resolution.Foundational
• Case (ServiceNow CSM)CSM record (sn_customerservice_case) tracking a customer issue or request through resolution.Foundational
• Catalog Client ScriptClient script that runs on catalog item or variable set forms to manipulate variables.Intermediate
• Catalog ItemOrderable good or service in the Service Catalog with variables, price and fulfillment process.Foundational
• Catalog Task (SCTASK)Fulfillment task (sc_task) created under a requested item for a group or person to complete.Foundational
• Catalog UI PolicyUI policy applying to catalog variables to make them mandatory, visible or read-only.Intermediate
• Center for Enablement (C4E)Cross-functional team that drives reuse, best practices and self-service for API delivery across an organization.Intermediate
• Center of Excellence (HR) (COE)HR domain such as Payroll, Benefits or Employee Relations, implemented as an HR case table with its own access.Intermediate
• Change Advisory Board (CAB)Group that reviews and advises on authorizing changes; ServiceNow provides a CAB Workbench to manage meetings.Foundational
• Change Conflict DetectionServiceNow feature identifying scheduling conflicts for changes against blackout windows, maintenance windows and other changes on the same CIs.Advanced
• Change Data Capture (CDC)Feature publishing change events for record creates, updates, deletes and undeletes so external systems stay in sync in near real time.Advanced
• Change ManagementITSM process controlling the lifecycle of changes to minimize risk and disruption.Foundational
• Channel ManagerInternal user who owns partner accounts and manages partner relationships.Advanced
• Chart of Accounts (COA)Structured list of all accounts used in an organization's general ledger.Foundational
• Choice ListField type presenting predefined options stored in the sys_choice table.Foundational
• Choice RouterRouter that sends the event down the first route whose condition is true, or the default route.Foundational
• CI ClassTable in the CMDB class hierarchy, such as cmdb_ci_server or cmdb_ci_linux_server, defining attributes and identification rules for a type of CI.Intermediate
• CI Class ManagerCMDB tool for viewing and managing CI classes, attributes, identification rules and health settings.Intermediate
• CI RelationshipLink between two CIs with a type such as Runs on::Runs or Depends on::Used by, stored in cmdb_rel_ci.Intermediate
• CitationIndividual requirement or section within an authority document.Intermediate
• Classic EncryptionFree feature providing encrypted custom text fields (up to 175 characters) masked for users without View Encrypted Data.Intermediate
• Clean CoreSAP strategy of keeping the ERP core close to standard by building extensions on released APIs or on SAP BTP.Intermediate
• Client ID EnforcementPolicy requiring API consumers to pass a valid client ID and secret from an approved contract.Foundational
• Client ScriptBrowser-side script running on forms in response to onLoad, onChange, onSubmit or onCellEdit events.Intermediate
• Clone Exclude RuleRule specifying tables whose data is not copied during a clone; preserver rules keep target data.Advanced
• Cloud Foundry EnvironmentBTP runtime environment based on open-source Cloud Foundry for polyglot application development.Intermediate
• CloudHub 2.0MuleSoft's fully managed, containerized iPaaS runtime plane for deploying Mule apps as replicas.Intermediate
• CMDB Data ManagerTool for defining policies that retire, archive or delete stale CIs in a governed lifecycle.Advanced
• CMDB HealthDashboard and metrics measuring CMDB completeness, correctness (duplicates, orphans, staleness) and compliance.Intermediate
• CoalesceTransform map setting marking fields used to match incoming rows to existing records for update instead of insert.Intermediate
• Collaborative ForecastingSalesforce forecasting feature that rolls up opportunity amounts or quantities through the forecast hierarchy.Intermediate
• Commercial EmailEmail whose primary purpose is promoting a product or service; must honor opt-outs.Foundational
• Common Service Data Model (CSDM)ServiceNow's prescriptive framework of CMDB classes and relationships for modeling services across products.Intermediate
• Compact LayoutLayout defining the key fields shown in a record's highlights panel and in mobile record cards.Foundational
• Completion ActionAction that runs when a prospect completes a specific asset interaction such as submitting a form or clicking a link.Intermediate
• Compliance ReviewReview of a project's adherence to the architecture, conducted at defined checkpoints.Advanced
• Composite APIREST resources that execute multiple subrequests in a single call, including dependent requests and sObject trees.Advanced
• ConcernInterest of a stakeholder in an architecture that is important to them, such as performance, security or cost.Intermediate
• Condition BuilderUI for constructing filter conditions with AND/OR logic used in lists, reports, rules and flows.Foundational
• Configuration Item (CI)Any component that must be managed to deliver a service, such as a server, application, database or business service.Foundational
• Configuration Management Database (CMDB)Repository of configuration items and their relationships that underpins ServiceNow ITSM, ITOM and other workflows.Foundational
• Configure, Price, Quote (CPQ)Software that guides sellers to configure products, apply pricing rules and generate accurate quotes.Intermediate
• Connected AppFramework that lets external applications integrate with Salesforce using OAuth, SAML or OpenID Connect with access policies.Intermediate
• ConnectorReusable Mule component that connects to an external system or protocol, such as Salesforce, Database, HTTP, File or JMS.Foundational
• Consumer (ServiceNow CSM)Individual B2C customer record in CSM not tied to a business account.Intermediate
• ContactStandard object for an individual associated with an account.Foundational
• Contact (ServiceNow CSM)External user belonging to a customer account in CSM, with roles such as customer or customer_admin.Foundational
• Contact BuilderMarketing Cloud tool for managing contacts, data designer relationships and attribute groups.Intermediate
• Contacts to Multiple AccountsFeature allowing a contact to be related to more than one account through indirect account-contact relationships.Intermediate
• Content Security Policy Trusted SiteSetting that allows Lightning components to load resources or connect to specified third-party URLs.Intermediate
• Control (IRM)Specific implementation of a control objective for an entity, with compliance status from attestations, indicators or tests.Intermediate
• Control Objective (IRM)Policy statement describing what must be achieved, used to generate controls for entities.Intermediate
• Correlation IDIdentifier propagated across Mule events and HTTP calls to trace a transaction end to end.Intermediate
• Criteria-Based Sharing RuleSharing rule that shares records based on field values rather than ownership.Intermediate
• CRM AnalyticsSalesforce's analytics platform (formerly Tableau CRM and Einstein Analytics) for interactive dashboards on Salesforce and external data.Intermediate
• Cross-Object FormulaFormula field that references fields on parent records through relationships, up to 10 levels away.Intermediate
• Cross-Scope PrivilegeRecord granting a scoped application permission to access resources in another scope.Advanced
• Custom FieldA field added to a standard or custom object, with an API name ending in __c.Foundational
• Custom LabelTranslatable text value referenced in Apex, Visualforce, Lightning components and flows.Foundational
• Custom Metadata TypeCustomizable, deployable application metadata whose records can be packaged and moved with change sets.Intermediate
• Custom ObjectObject created by an admin or developer to store data specific to an organization, with API name ending in __c.Foundational
• Custom Report TypeAdmin-defined report type that sets primary and related objects, relationship joins and available fields.Intermediate
• Custom SettingCached custom data set that can be accessed efficiently by formulas, validation rules, flows and Apex.Intermediate
• Customer 360Salesforce's vision and platform for a single, unified view of each customer across all clouds and data.Foundational
• Customer 360 Data ModelSalesforce's standard canonical data model for harmonizing customer data across sources.Intermediate
• Customer Community LicenseHigh-volume external license for B2C or B2B customers with access via sharing sets, without roles.Intermediate
• Customer Community Plus LicenseExternal license for customers needing role-based sharing, reports and dashboards, and delegated administration.Intermediate
• Customer Relationship Management (CRM)Strategy and software for managing interactions with customers and prospects across sales, service and marketing.Foundational
• Customer Service Management (CSM)ServiceNow application for delivering external customer service across channels, connecting front, middle and back offices.Foundational
• Customer Service TemplateExperience Cloud template for self-service help centers with knowledge, case submission and discussions.Intermediate
• DashboardVisual display of key metrics using components sourced from reports.Foundational
• Dashboard (ServiceNow)Collection of reports, widgets and PA visualizations on tabs, shared with users, groups or roles.Foundational
• Data 360Salesforce's real-time data platform (formerly Data Cloud) that unifies customer data and powers analytics, AI and activation.Foundational
• Data 360 SegmentAudience defined by filters on Data 360 attributes and related data, published to activation targets.Intermediate
• Data ActionData 360 feature that triggers downstream actions such as platform events or webhooks when data conditions are met.Advanced
• Data CategoryHierarchical classification used to organize Knowledge articles and control their visibility.Intermediate
• Data Export ServiceSetup feature to export all org data as CSV files weekly or monthly, manually or on a schedule.Foundational
• Data Extension (DE)Table in Marketing Cloud Engagement that stores subscriber or relational data with defined fields.Foundational
• Data Import WizardBrowser-based import tool for up to 50,000 records of accounts, contacts, leads, solutions, campaign members and custom objects.Foundational
• Data Lake Object (DLO)Storage container in Data 360 holding ingested source data before or after transforms.Intermediate
• Data LoaderClient application for bulk import, export, update, upsert, delete and hard delete of Salesforce records.Foundational
• Data Lookup RuleRule that sets field values based on matching values in a lookup table, such as priority from impact and urgency.Intermediate
• Data Manipulation Language (DML)Apex statements insert, update, upsert, delete, undelete and merge that persist records.Foundational
• Data MapperOmniStudio tool (formerly DataRaptor) for reading, transforming and writing Salesforce data via JSON mapping.Foundational
• Data Model Object (DMO)Harmonized object in the Customer 360 Data Model to which data lake objects are mapped.Intermediate
• Data PolicyRule enforcing mandatory or read-only fields server-side for all data sources, including imports and web services.Intermediate
• Data Source (ServiceNow)Record defining where import data comes from, such as file, JDBC, LDAP or REST, and how to parse it.Foundational
• Data SpaceLogical partition in Data 360 that separates data, metadata and processes by brand, region or department.Advanced
• Data StreamConfigured source connection that ingests data into Data 360 on a schedule or in real time.Intermediate
• Data ViewsSystem tables in Marketing Cloud such as _Sent, _Open, _Click, _Bounce and _Subscribers that hold tracking data queryable via SQL.Advanced
• Data Virtualization PatternIntegration pattern that accesses external data in real time without persisting it in Salesforce.Advanced
• Database ClassApex class with methods like Database.insert and Database.update that support partial success via the allOrNone parameter.Intermediate
• DataflowLegacy JSON-defined CRM Analytics data preparation job using transformations like sfdcDigest, augment and sfdcRegister.Advanced
• DataWeave (DW)MuleSoft's functional expression and transformation language for querying and transforming data between formats like JSON, XML, CSV and Java.Foundational
• DataWeave FunctionBuilt-in or user-defined function in DataWeave, such as map, filter, reduce, pluck, groupBy, flatten and orderBy.Intermediate
• Dead Letter Queue (DLQ)Queue receiving messages that could not be processed after a maximum number of delivery attempts.Intermediate
• Debug LogRecord of database operations, system processes and errors from a transaction, captured when a trace flag is set.Foundational
• Decision ElementFlow element that branches the path based on conditions evaluated in order.Foundational
• Decision MatrixBusiness Rules Engine lookup table that returns outputs based on matching input values.Advanced
• Decision TableTable of conditions and results used by flows to make rule-based decisions without scripting.Advanced
• Dedicated Load Balancer (DLB)CloudHub 1.0 load balancer within an Anypoint VPC supporting custom domains, certificates and URL mapping rules.Advanced
• Delegated AdministrationFeature allowing designated non-admin users to manage users in specified roles and assign certain profiles and permission sets.Intermediate
• DeliverableContractually specified work product formally reviewed, agreed and signed off by stakeholders.Foundational
• Delivery ProfileMarketing Cloud setting controlling the sending IP address and header and footer content.Intermediate
• Demand ManagementSPM process for capturing, assessing and approving requests for new work before they become projects or epics.Intermediate
• Dependency ViewGraphical map of a CI and its upstream and downstream relationships.Foundational
• Dependent PicklistPicklist whose available values are filtered by the value chosen in a controlling picklist or checkbox field.Foundational
• Deployment ConnectionSetting that authorizes one org to send change sets to another related org.Intermediate
• Design CenterWeb-based Anypoint tool for designing API specifications and fragments.Foundational
• Dev HubOrg feature that allows creating and managing scratch orgs and second-generation packages.Intermediate
• Developer ConsoleBrowser-based IDE in Salesforce for editing code, running tests and SOQL, and viewing debug logs.Foundational
• Developer Pro SandboxMetadata-only sandbox with 1 GB data storage and a one-day refresh interval, for larger dev and test datasets.Foundational
• Developer SandboxSandbox type that copies production metadata only, with 200 MB data storage and a one-day refresh interval.Foundational
• DictionarySystem table (sys_dictionary) holding definitions of every table and field, including type, length, defaults and attributes.Intermediate
• Dictionary OverrideSetting that lets a child table use a different default, reference qualifier, mandatory or read-only value for an inherited field.Advanced
• DiscoveryServiceNow ITOM application that finds devices and applications on the network and populates the CMDB.Foundational
• Discovery CredentialsStored credentials (SSH, Windows, SNMP, VMware, cloud) used by MID Servers to access discovered devices.Intermediate
• Discovery PatternStep-based identification and exploration logic in Pattern Designer used by Discovery and Service Mapping.Advanced
• Discovery ScheduleConfiguration defining what IP ranges, behaviors and MID Servers Discovery uses and when it runs.Intermediate
• Dispatcher WorkspaceFSM workspace for dispatchers to view, schedule and assign work order tasks on maps and calendars.Intermediate
• Dot-WalkingNavigating through reference fields to access fields on related records in lists, filters, reports and scripts.Foundational
• Duplicate RuleRule that uses a matching rule to alert or block users when they create or edit a record that looks like a duplicate.Foundational
• Dynamic ActionsFeature that lets admins configure which actions appear on a Lightning record page and under what conditions.Intermediate
• Dynamic DashboardDashboard that displays data according to the logged-in viewer's access rather than a fixed running user.Intermediate
• Dynamic FormsLightning feature that places individual fields and field sections directly on a Lightning page with their own visibility rules.Intermediate
• Dynamic SOQLSOQL built as a string at runtime and executed with Database.query or Database.queryWithBinds.Advanced
• ECC QueueExternal Communication Channel table that queues messages between the instance and MID Servers.Advanced
• Einstein DiscoveryPredictive analytics feature that builds models on CRM Analytics data to explain outcomes and give predictions and improvements.Advanced
• Einstein Send Time Optimization (STO)Marketing Cloud AI feature that sends each message at the time each contact is most likely to engage.Intermediate
• Elevated RolePrivileged role, such as security_admin, that users must explicitly elevate to during a session.Advanced
• Email StudioMarketing Cloud Engagement application for building, sending and tracking email campaigns.Foundational
• Email-to-CaseFeature that converts inbound emails sent to support addresses into cases.Foundational
• Emergency ChangeChange that must be implemented as soon as possible, such as to resolve a major incident, with expedited approval.Foundational
• Employee CenterUnified employee portal combining IT, HR and other departmental services, knowledge and content.Foundational
• Employee Document ManagementHRSD application for storing, securing and applying retention policies to employee documents.Advanced
• Encoded QueryString representation of a filter, such as active=true^priority=1, used in URLs and scripts.Intermediate
• Engagement StudioAccount Engagement tool for building automated nurture programs with actions, triggers and rules.Intermediate
• Enterprise Architecture (EA)Discipline that describes and governs an organization's business, data, application and technology structures to achieve strategy.Foundational
• Enterprise ContinuumTOGAF view of the Architecture Repository classifying assets from generic (foundation) to specific (organization-specific).Intermediate
• Enterprise MetamodelTOGAF model defining the entities and relationships used to structure architecture content consistently.Advanced
• Enterprise Resource PlanningIntegrated software suite managing core business processes such as finance, procurement, manufacturing, supply chain and HR on a shared database.Foundational
• Enterprise Territory Management (ETM)Feature that organizes accounts into territories with assignment rules, granting access and supporting territory-based forecasting.Advanced
• Enterprise WSDLStrongly typed WSDL reflecting a single org's data model, which must be regenerated when the schema changes.Advanced
• Entitlement (ServiceNow CSM)CSM record defining the support a customer is entitled to by channel, units or time, linked to accounts, products or contracts.Intermediate
• Entitlement ManagementService Cloud feature defining support levels customers are entitled to and enforcing time-based milestones.Intermediate
• Entitlements and QuotasBTP mechanism that assigns service plans (entitlements) and amounts (quotas) to subaccounts.Intermediate
• Entity (IRM)Item in scope for risk and compliance, such as a business unit, application, vendor or CI, organized by entity types and classes.Advanced
• Error Handler (Mule)Component of a flow or Try scope containing On Error Continue or On Error Propagate scopes matched by error type.Foundational
• Escalation RuleRule that escalates cases not closed within a specified time by reassigning or notifying.Intermediate
• Event BusSalesforce's multitenant, time-ordered event log through which platform events and change events flow.Advanced
• Event ManagementServiceNow ITOM application that ingests monitoring events, deduplicates and correlates them into alerts tied to CIs.Intermediate
• Event MonitoringShield feature providing detailed event log files and real-time events about user activity such as logins, exports and API calls.Advanced
• Event RegistryTable of registered events that scripts raise with gs.eventQueue to trigger notifications and script actions.Intermediate
• Experience APIAPI layer tailored to a specific consumer or channel, such as a mobile app or partner portal.Foundational
• Experience BuilderDrag-and-drop editor for designing Experience Cloud site pages, themes, navigation and components.Foundational
• Experience Cloud SiteBranded digital experience (portal, help center, partner site) built on Salesforce for customers, partners or employees.Foundational
• Experience WorkspacesAdministration area for an Experience Cloud site covering builder, moderation, content, recommendations, reputation and dashboards.Foundational
• Expression SetBusiness Rules Engine component that performs a sequence of calculations and conditions to produce outputs.Advanced
• External Client AppNext-generation replacement for connected apps, separating developer settings from admin policies and supporting packaging.Advanced
• External CredentialDefinition of the authentication protocol and principals used by named credentials, with access granted via permission sets.Advanced
• External IDCustom field flagged as containing a unique record identifier from an external system, indexed for searches and upserts.Foundational
• External Lookup RelationshipRelationship that links a child record to a parent external object using the external object's External ID.Advanced
• External ObjectObject whose records live in an external system and are accessed in real time through Salesforce Connect, with API name ending in __x.Advanced
• External UserAuthenticated user of an Experience Cloud site who is not an employee, associated with a contact and account.Foundational
• Fault PathConnector from a flow element that handles errors, such as logging or showing a message, instead of failing the flow.Intermediate
• Feature LicenseCheckbox-style license on the user record enabling specific features such as Marketing User or Knowledge User.Foundational
• Field Audit TrailShield add-on that extends field history to up to 60 fields per object and retains it for up to 10 years.Advanced
• Field History TrackingFeature recording old and new values of selected fields when they change, viewable in a history related list.Foundational
• Field ServiceSalesforce product for scheduling, dispatching and mobile execution of on-site work.Intermediate
• Field Service Management (ServiceNow) (FSM)ServiceNow application for planning, scheduling and executing on-site work using work orders and tasks.Intermediate
• Field-Level Security (FLS)Settings controlling whether a user can see or edit a particular field, enforced across UI, reports, search, list views and API.Foundational
• First Successful RouterRouter that tries routes in order until one succeeds without error.Intermediate
• Fiscal YearOrg setting defining the financial year for reporting and forecasting, standard or custom.Foundational
• Fit-to-StandardImplementation approach where business processes are aligned to the ERP's standard best practices rather than customizing the system.Intermediate
• Fix ScriptServer script captured in update sets or apps that runs once during installation or on demand to correct data.Advanced
• Flex GatewayLightweight Envoy-based API gateway that manages and secures Mule and non-Mule APIs anywhere.Intermediate
• FlexCardOmniStudio component displaying contextual data at a glance with actions, sourced from Integration Procedures, Data Mappers, Apex or APIs.Foundational
• Flow BuilderVisual tool for designing, testing and debugging flows.Foundational
• Flow DesignerServiceNow low-code tool for automating processes with triggers, actions, subflows and flow logic.Foundational
• Flow ElementBuilding block in a flow such as Get Records, Create Records, Update Records, Decision, Loop, Assignment and Action.Foundational
• Flow OrchestrationFeature that coordinates multi-user, multi-step processes by sequencing stages and steps composed of flows.Advanced
• Flow ReferenceComponent that routes the event to another flow or subflow in the same application and returns the result.Foundational
• Flow ResourceValue holder in a flow such as a variable, constant, formula, text template, choice or stage.Intermediate
• For Each ScopeScope that iterates sequentially over a collection, processing each element; the original payload is restored afterward.Foundational
• Forecast CategoryCategory such as Pipeline, Best Case, Commit, Closed or Omitted to which each opportunity stage maps.Foundational
• FormDisplay of a single record's fields, sections and related lists.Foundational
• Formula FieldRead-only field whose value is calculated at runtime from an expression using fields, operators and functions.Foundational
• Freeze UserAction that immediately prevents a user from logging in while preserving their license and settings.Foundational
• Full SandboxSandbox replicating all production metadata and data, with a 29-day refresh interval, used for staging and performance testing.Foundational
• Future MethodApex method annotated @future that runs asynchronously in its own transaction.Intermediate
• g_formClient-side API for accessing and manipulating form fields, such as getValue, setValue, setMandatory and setDisplay.Intermediate
• Gap Analysis (TOGAF)TOGAF technique comparing baseline and target architectures to identify missing, new and retained building blocks.Foundational
• General Ledger (GL)Central accounting record in ERP containing all financial transactions organized by account.Foundational
• Generative AI HubSAP AI Core capability providing governed access to multiple LLMs, prompt management and orchestration with grounding and content filtering.Advanced
• Get Records ElementFlow element that queries records matching filters and stores the first record or all records in a variable.Foundational
• GlideAjaxClient-side API to call a client-callable Script Include asynchronously and receive a response.Advanced
• GlideRecordServer-side API for querying and manipulating database records in ServiceNow scripts.Intermediate
• GlideSystem (gs)Server-side API (gs) for system information, logging, user context, messages and events.Intermediate
• Global ActionQuick action available anywhere in Salesforce, such as from the global actions menu, not tied to a specific object record.Foundational
• Global Configuration ElementReusable application-level configuration, such as connector connection settings, referenced by operations.Foundational
• Global Value SetReusable, restricted list of picklist values shared across multiple picklist fields and objects.Intermediate
• Golden RecordSingle, consolidated and trusted record of an entity created by merging data from multiple sources.Intermediate
• Governor LimitsRuntime limits Salesforce enforces per transaction to ensure fair use of shared resources.Foundational
• Grant Access Using HierarchiesOWD option that determines whether the role hierarchy opens access to records; can be disabled only for custom objects.Intermediate
• GroupCollection of users that share roles and can be assigned work.Foundational
• GROW with SAPSAP offering bundling S/4HANA Cloud Public Edition with BTP and services for fast adoption by new and midsize customers.Foundational
• Guest UserUnauthenticated public visitor to an Experience Cloud site or Salesforce Site, governed by the guest user profile.Intermediate
• Guest User Sharing RuleCriteria-based sharing rule that grants read-only access to records for unauthenticated guest users.Advanced
• Hardware Asset Management (HAM)ServiceNow application managing the lifecycle of hardware assets from request and procurement to disposal.Intermediate
• Hierarchical RelationshipSpecial lookup relationship available only on the User object, linking a user to another user such as a manager.Intermediate
• Hire-to-Retire (H2R)HR process covering recruiting, onboarding, employment changes, payroll and offboarding.Intermediate
• HR CaseRecord in an HR Center of Excellence table that tracks an employee's HR request or inquiry.Foundational
• HR CriteriaConditions based on HR profile attributes used to target HR services, content and lifecycle activities.Intermediate
• HR ProfileRecord holding employee HR-specific data such as employment and personal details, linked to the user record.Intermediate
• HR ServiceConfiguration defining a type of HR request, including its COE, topic, fulfillment, templates and record producer.Intermediate
• HR Service Delivery (HRSD)ServiceNow application suite for delivering employee HR services, cases, knowledge and lifecycle journeys.Foundational
• HTTP ActionOmniStudio action that calls a REST endpoint from an OmniScript or Integration Procedure, often via a named credential.Intermediate
• HTTP ListenerHTTP connector source that receives HTTP requests on a configured host, port and path to trigger a flow.Foundational
• HttpCalloutMockInterface implemented in tests to return fake HTTP responses because real callouts are not allowed in tests.Intermediate
• Hybrid DeploymentDeployment of Mule runtimes on customer-hosted servers registered with and managed from the Anypoint control plane.Intermediate
• Identification and Reconciliation Engine (IRE)CMDB framework that identifies whether incoming CI data matches existing CIs and reconciles which source can update which attributes.Advanced
• Identity ResolutionData 360 process that links records about the same person or account into unified profiles using match and reconciliation rules.Advanced
• Impersonate UserAdmin feature to view and test the instance as another user would.Foundational
• Implementation and Migration PlanDeliverable providing the schedule and resources for implementing the target architecture via projects.Intermediate
• Implementation Factor Assessment and Deduction MatrixPhase E technique documenting factors (risks, issues, assumptions, dependencies) that affect migration and implementation.Advanced
• Implicit SharingBuilt-in sharing between parent accounts and their child contacts, opportunities and cases that cannot be configured.Advanced
• Import SetStaging table where imported data lands before being transformed into target tables.Intermediate
• Inbound Change SetA change set received in a target org that an admin validates and deploys.Foundational
• Inbound Email ActionScript that processes incoming emails to create or update records, classified as new, reply or forward.Intermediate
• Incident ManagementITSM process and ServiceNow application for restoring normal service as quickly as possible after an unplanned interruption.Foundational
• IndicatorPerformance Analytics metric (automated, formula or manual) such as Number of open incidents.Advanced
• Indicator (IRM)Automated or manual check that monitors a control or risk using platform data, scripts or PA indicators.Advanced
• Indicator SourceDefinition of the table, conditions and frequency for records used by automated indicators.Advanced
• Indirect Lookup RelationshipRelationship linking an external object child to a standard or custom Salesforce parent object using a unique external ID field on the parent.Advanced
• Information MapBusiness architecture artifact describing business information concepts and their relationships.Advanced
• Ingestion APIData 360 API for sending data via streaming (near-real-time micro-batches) or bulk (CSV job) patterns.Advanced
• Instance CloneCopy of a production instance's data and configuration onto a sub-production instance.Intermediate
• Instance ScanTool that checks an instance's configuration against best-practice checks for security, performance, upgradability and manageability.Advanced
• Integration PatternReusable solution approach for system integration documented in Salesforce's Integration Patterns and Practices.Intermediate
• Integration Procedure (IP)Server-side OmniStudio process that executes multiple actions, such as data mapper calls and HTTP callouts, in one call without UI.Intermediate
• Integration UserDedicated API-only user with the Salesforce Integration license and minimal permissions used by system integrations.Intermediate
• IntegrationHubServiceNow integration capability providing spokes, REST/SOAP/PowerShell steps and data streams for Flow Designer.Intermediate
• Invocable MethodApex method annotated @InvocableMethod so it can be called from flows, Agentforce actions and the REST API.Intermediate
• IP WarmingGradual increase of send volume on a new dedicated IP address to build sender reputation with mailbox providers.Intermediate
• Joined ReportReport format combining up to five blocks, each from its own report type, grouped by common fields.Intermediate
• Journal FieldField type storing timestamped entries, such as Work notes (internal) and Additional comments (customer-visible).Foundational
• Journey BuilderMarketing Cloud tool for designing multi-step, multichannel customer journeys driven by events and data.Foundational
• Junction ObjectCustom object with two master-detail relationships used to model a many-to-many relationship.Intermediate
• Kanban ViewList view display that shows records as cards in columns grouped by a picklist, allowing drag-and-drop updates.Foundational
• Knowledge BaseContainer of knowledge articles with its own managers, workflows and access criteria.Foundational
• Knowledge Management (ServiceNow)ServiceNow application for creating, approving, publishing and retiring knowledge articles in knowledge bases.Foundational
• Known ErrorProblem with a documented root cause and/or workaround, often published as a knowledge article.Foundational
• Kyma RuntimeBTP's managed Kubernetes-based runtime for containerized apps and serverless functions.Intermediate
• LeadStandard object for a prospect or potential sale not yet qualified.Foundational
• Lead ConversionProcess that converts a qualified lead into an account, contact and optionally an opportunity.Foundational
• Lead-to-Cash (L2C)End-to-end revenue process from capturing a lead through closing a deal, fulfilling and collecting payment.Intermediate
• Legacy WorkflowOlder graphical workflow engine (Workflow Editor) with activities and transitions, superseded by Flow Designer.Intermediate
• License ReconciliationSAM process comparing license entitlements with actual usage to determine compliance position.Advanced
• Lifecycle EventHR journey such as onboarding, offboarding or parental leave composed of activity sets and activities across departments.Intermediate
• Lightning AppCollection of navigation items, branding and utility bar for a group of users, either standard navigation or console.Foundational
• Lightning App BuilderPoint-and-click tool for building Lightning pages (app, home and record pages) from components.Foundational
• Lightning Data Service (LDS)Client-side data layer that caches records and shares them across components, honoring sharing and FLS without Apex.Intermediate
• Lightning ExperienceSalesforce's modern user interface, replacing Salesforce Classic, with componentized pages and productivity features.Foundational
• Lightning LockerLegacy security architecture for Lightning components that wraps DOM objects to enforce namespace isolation.Advanced
• Lightning Message Service (LMS)Publish-subscribe service for communication between LWC, Aura and Visualforce components across the DOM on a Lightning page.Advanced
• Lightning Record PageCustomizable record page built in Lightning App Builder using standard, custom and AppExchange components.Foundational
• Lightning Web Component (LWC)Salesforce UI framework based on web standards (custom elements, modules, shadow DOM) for building components.Foundational
• Lightning Web Runtime (LWR)High-performance runtime for Experience Cloud sites built only with Lightning Web Components.Advanced
• Lightning Web Security (LWS)Security architecture that isolates Lightning components in JavaScript sandboxes, replacing Lightning Locker.Advanced
• ListDisplay of multiple records from a table in rows, with filtering, sorting, grouping and list editing.Foundational
• List ViewFiltered, sortable table of records of one object that users can create and share.Foundational
• Login AsAdmin feature to log in as another user to troubleshoot their experience, subject to org settings.Foundational
• Login HistoryRecord of user login attempts for the past six months, including source IP, status and login type.Foundational
• Login HoursProfile setting defining the days and times users can log in.Foundational
• Login IP RangesProfile setting restricting login to specified IP addresses; logins outside the range are denied.Foundational
• Lookup RelationshipLoosely coupled relationship linking one record to another, where the child has its own owner and sharing.Foundational
• Loop ElementFlow element that iterates over a collection one item at a time.Foundational
• Maintenance WindowAgreed period when changes are permitted for a CI, used in conflict detection.Intermediate
• Major Incident ManagementServiceNow process for handling high-impact incidents with candidates, proposal, promotion, communication plans and dedicated workbench.Intermediate
• Major Issue ManagementCSM capability to identify and manage cases affecting many customers, linking child cases to a major case.Advanced
• Managed PackageUpgradeable, namespace-protected package used by ISV partners to distribute apps, often on AppExchange.Intermediate
• Manual SharingAd hoc record sharing by the owner, someone above them in the hierarchy, or an admin, using the Sharing button.Foundational
• Many-to-Many RelationshipData model where records of one object relate to many of another and vice versa, implemented in Salesforce with a junction object.Foundational
• Marketing Cloud ConnectConnector integrating Marketing Cloud Engagement with Sales and Service Cloud for data sync, sends and tracking.Intermediate
• Marketing Cloud EngagementSalesforce's enterprise B2C marketing platform (formerly ExactTarget) for email, mobile, advertising and journeys.Foundational
• Master Data Management (MDM)Discipline and tools for creating and maintaining a single, authoritative version of key business entities like customers, products and suppliers.Intermediate
• Master-Detail RelationshipTightly coupled parent-child relationship where the detail record inherits ownership and sharing from the master and is deleted with it.Foundational
• Match RuleIdentity resolution criteria determining when source profiles should be merged.Advanced
• Matching RuleCriteria defining how two records are compared, using exact or fuzzy matching, to identify duplicates.Foundational
• Material Requirements Planning (MRP)Planning process that calculates material needs and timing based on demand, BOMs and inventory.Intermediate
• Message ExchangeAnypoint MQ construct that routes a published message to multiple bound queues (pub/sub fan-out).Advanced
• Metadata APISalesforce API used to retrieve, deploy, create, update or delete customization metadata such as objects and code.Intermediate
• Metadata-Driven ArchitecturePlatform approach where customizations are stored as metadata describing the app rather than as compiled code or physical schema.Intermediate
• MID ServerJava application installed on a server inside the customer network that communicates with the instance to perform Discovery, orchestration and integrations.Intermediate
• Migrate to Flow ToolSetup tool that converts workflow rules and Process Builder processes into record-triggered flows.Intermediate
• MilestoneRequired step with a time limit in an entitlement process, such as first response within 4 hours.Intermediate
• Mixed DML ErrorError raised when setup objects (like User or PermissionSetAssignment) and non-setup objects are modified in the same transaction.Advanced
• Mobile StudioMarketing Cloud suite of MobileConnect (SMS), MobilePush (app notifications) and GroupConnect (chat apps such as LINE).Intermediate
• Model BuilderData 360 tool to configure generative AI models, including bring-your-own LLMs, and build predictive models.Advanced
• Model CategoryClassification linking a product model to an asset class and a CI class to synchronize assets and CIs.Intermediate
• Moderation RuleExperience Cloud rule that blocks, flags, replaces or reviews member-generated content containing defined keywords or posted too frequently.Intermediate
• Mule EventThe data object passed through a Mule flow, consisting of a Mule message and variables.Foundational
• Mule FlowSequence of event processors with an optional source and its own error handling.Foundational
• Mule Maven PluginMaven plugin for building, packaging and deploying Mule applications in CI/CD pipelines.Advanced
• Mule MessagePart of the Mule event holding the payload and attributes such as headers or query parameters.Foundational
• Mule RuntimeLightweight Java-based runtime engine that executes Mule applications.Foundational
• Mule VariableNamed value stored on the Mule event with the Set Variable component, accessible as vars.name.Foundational
• MuleSoft ComposerNo-code integration tool inside Salesforce for business users to connect apps like Salesforce, NetSuite and Slack.Foundational
• MuleSoft RPAMuleSoft robotic process automation product for automating tasks in systems without APIs.Intermediate
• Multi-Factor Authentication (MFA)Salesforce requirement for users to verify identity with a second factor, such as Salesforce Authenticator or a security key, at login.Foundational
• Multiple CurrenciesOrg setting allowing records to use different ISO currencies with conversion to the corporate currency.Intermediate
• Multitenant ArchitectureDesign in which many customers share the same infrastructure and code base while their data and customizations stay isolated.Foundational
• MUnitMuleSoft's testing framework for unit and integration tests of Mule flows with mocking and assertions.Intermediate
• Muting Permission SetSpecial permission set within a permission set group that disables selected permissions granted by the group's other sets.Advanced
• My DomainOrg-specific subdomain for Salesforce URLs, required for Lightning components, SSO and enhanced domains.Foundational
• Named CredentialSetup definition of a callout endpoint URL paired with an external credential, so Apex and flows can call it without handling secrets.Intermediate
• Namespace PrefixUnique identifier prefixed to components in a package to prevent naming conflicts across orgs.Intermediate
• Next ExperienceServiceNow's modern unified UI framework (Polaris) with a new header, menus, themes and workspaces.Foundational
• Normal ChangeChange requiring full assessment, authorization and scheduling, often reviewed by CAB.Foundational
• NotificationEmail or push message sent when a record is inserted, updated or an event fires, to specified users, groups or fields.Foundational
• Now AssistServiceNow's generative AI capabilities for summarization, resolution notes, search, code generation and conversational experiences.Foundational
• OAuth 2.0 JWT Bearer FlowServer-to-server OAuth flow where a client signs a JWT with a certificate to obtain an access token without user interaction.Advanced
• Object ManagerSetup area in Lightning Experience for managing standard and custom objects, fields, layouts and related configuration.Foundational
• Object PermissionsProfile or permission set settings granting Create, Read, Edit and Delete access to an object.Foundational
• Object Store v2 (OSv2)MuleSoft cloud key-value store for persisting data such as watermarks and cache entries across application restarts.Intermediate
• Object-Specific ActionQuick action defined on an object that runs in the context of a specific record.Foundational
• Omni-ChannelService Cloud routing engine that pushes work items such as cases, chats and messages to available agents based on capacity and rules.Intermediate
• OmniScriptOmniStudio tool for building guided, step-by-step user interactions with branching logic and data operations.Foundational
• OmniStudioSalesforce suite of low-code tools for building guided, industry-specific digital experiences, originally from Vlocity.Foundational
• On Error ContinueError scope that handles an error and returns its result as a successful response to the caller.Foundational
• On Error PropagateError scope that runs its processors then rethrows the error to the caller.Foundational
• Operational Level Agreement (OLA)Agreement between internal teams supporting delivery of an SLA.Intermediate
• OpportunityStandard object tracking a potential sale through stages to close.Foundational
• Opportunity ProductLine item record (OpportunityLineItem) linking a product and price to an opportunity with quantity and sales price.Intermediate
• Opportunity TeamSet of users collaborating on an opportunity with defined roles and access, which can be used for opportunity splits.Intermediate
• Order GuideCatalog construct that orders multiple related catalog items in one request based on initial answers.Intermediate
• Order of ExecutionDefined sequence Salesforce follows when a record is saved, including flows, triggers, validation, assignment and commit.Advanced
• Order-to-Cash (O2C)End-to-end business process from receiving a customer order through fulfillment, invoicing and payment collection.Foundational
• Organization MapBusiness architecture artifact showing organizational units, partners and their relationships.Intermediate
• Organization-Wide Defaults (OWD)Baseline record-level access setting per object: Private, Public Read Only, Public Read/Write, or Controlled by Parent.Foundational
• Outbound Change SetContainer of metadata components sent from one org to a related org (such as sandbox to production) through Setup.Foundational
• Outbound MessageSOAP message sent automatically to an external endpoint when a workflow or flow condition is met, with retries for up to 24 hours.Intermediate
• Page LayoutConfiguration controlling the arrangement of fields, sections, related lists and buttons on a record detail and edit page.Foundational
• Parallel For EachScope processing collection elements concurrently and returning a collection of the results.Intermediate
• Partial Copy SandboxSandbox that copies all metadata plus a sample of production data defined by a sandbox template, with a five-day refresh interval.Foundational
• Partner Central TemplateExperience Cloud template for partner portals with lead distribution, deal registration and channel management.Intermediate
• Partner Community LicenseExternal license for partners giving access to leads, opportunities, campaigns and role-based sharing.Intermediate
• Partner Relationship Management (PRM)Practice and tooling for managing indirect sales partners, including onboarding, lead distribution and deal registration.Intermediate
• Partner WSDLLoosely typed SOAP WSDL that works with any Salesforce org's data model.Advanced
• PathVisual component showing the stages of a picklist with key fields and guidance for success at each step.Foundational
• Performance Analytics (PA)ServiceNow analytics capability that collects KPI scores over time for trend analysis and targets.Intermediate
• Permission SetCollection of settings and permissions that extends users' access without changing their profile.Foundational
• Permission Set GroupBundle of permission sets assigned as one unit to align with a job role.Intermediate
• Permission Set License (PSL)License that entitles users to features beyond their user license, granted via permission sets.Intermediate
• Person AccountAccount record type that represents an individual consumer by combining account and contact fields.Intermediate
• Personalization StringSimple merge syntax (%%FieldName%%) that inserts subscriber attribute values into content.Foundational
• Phase A: Architecture VisionADM phase that sets scope, identifies stakeholders, creates the architecture vision and obtains approval to proceed.Foundational
• Phase B: Business ArchitectureADM phase that develops baseline and target business architectures and identifies gaps.Foundational
• Phase C: Information Systems ArchitecturesADM phase that develops data and application architectures, in either order or together.Foundational
• Phase D: Technology ArchitectureADM phase that develops the target technology architecture to support application and data components.Foundational
• Phase E: Opportunities and SolutionsADM phase that consolidates gaps, identifies work packages and defines transition architectures and the initial roadmap.Intermediate
• Phase F: Migration PlanningADM phase that finalizes the Architecture Roadmap and detailed Implementation and Migration Plan by prioritizing work packages on cost, benefit and risk.Intermediate
• Phase G: Implementation GovernanceADM phase providing architectural oversight of implementation through architecture contracts and compliance reviews.Intermediate
• Phase H: Architecture Change ManagementADM phase that monitors technology and business changes and decides whether to start a new ADM cycle.Intermediate
• PicklistField type offering a predefined list of values, single-select or multi-select.Foundational
• Platform AnalyticsServiceNow's unified analytics experience combining reporting, Performance Analytics and dashboards in Next Experience.Intermediate
• Platform CacheIn-memory cache layer for storing reusable data across transactions in org or session partitions.Advanced
• Platform EventCustom event message (API suffix __e) published to the Salesforce event bus for event-driven integration.Intermediate
• Platform Event-Triggered FlowAutolaunched flow that runs when a specified platform event message is received.Advanced
• Playbook (ServiceNow)Process Automation Designer construct that guides agents through stages and activities in workspaces.Advanced
• PluginComponent that activates additional ServiceNow features or applications on an instance.Foundational
• Policy and Compliance ManagementIRM application managing internal policies, control objectives, controls and compliance status.Intermediate
• Predictive IntelligenceServiceNow machine learning framework for classification, similarity, clustering and regression on platform data.Advanced
• Preliminary PhaseADM phase that prepares the organization for architecture work by defining the architecture capability, framework tailoring and principles.Foundational
• Private DomainAuthenticated custom sending domain for Marketing Cloud emails.Intermediate
• Private SpaceIsolated CloudHub 2.0 network environment with its own ingress, private network, VPN or transit gateway connectivity and TLS contexts.Advanced
• Probe and SensorLegacy Discovery mechanism where probes collect data from devices and sensors process the results into CI updates.Advanced
• Problem ManagementITSM process to identify and manage root causes of incidents and reduce their recurrence.Foundational
• Process APIAPI layer that orchestrates and combines data across System APIs to implement business processes.Foundational
• Process BuilderRetired declarative automation tool for criteria-based record actions, replaced by Flow.Foundational
• Procure-to-Pay (P2P)End-to-end process from requisitioning goods or services through purchase orders, receipt, invoice and supplier payment.Foundational
• Product and Price BookObjects representing items sold and lists of their prices; every product needs a standard price before custom price books.Foundational
• ProfileRequired user setting defining baseline permissions such as object access, field-level security, app access and login settings.Foundational
• Project Portfolio Management (PPM)SPM capability for planning and executing projects and grouping them into programs and portfolios.Intermediate
• Prompt BuilderTool for creating, testing and activating reusable prompt templates grounded in Salesforce data.Intermediate
• Property PlaceholderSyntax ${key} that resolves configuration values from YAML or properties files, system properties or Runtime Manager.Intermediate
• ProspectAccount Engagement record representing a person who has provided an email address.Foundational
• Pub/Sub APIgRPC and HTTP/2 based API for publishing and subscribing to platform events and change events, using Avro-encoded payloads.Advanced
• Public GroupNamed collection of users, roles, roles and subordinates, or other groups used for sharing and other features.Foundational
• Publication ListList used to manage subscription status for a specific communication type, such as a newsletter, when sending to data extensions.Intermediate
• PushTopicLegacy streaming event defined by a SOQL query that notifies subscribers when matching records change.Intermediate
• QueueHolding container that owns records awaiting work, from which members can take ownership.Foundational
• Queueable ApexAsynchronous Apex implementing the Queueable interface, supporting non-primitive parameters, job IDs and chaining.Intermediate
• Quick ActionButton that lets users create or update records, log calls, send emails or launch flows and components from a record or globally.Foundational
• QuoteStandard object for presenting proposed prices of products to a customer, synced to an opportunity.Intermediate
• Quote-to-Cash (Q2C)Process from configuring and pricing a quote through contract, order, billing and revenue recognition.Intermediate
• RAMLRESTful API Modeling Language, a YAML-based language for describing REST APIs, widely used with MuleSoft.Intermediate
• RecipeCRM Analytics Data Prep tool for transforming and joining data into datasets with a visual interface.Advanced
• Reconciliation RuleRule determining which source value populates a unified profile attribute when sources disagree.Advanced
• Reconciliation Rule (CMDB)IRE rule specifying which discovery sources are authoritative to update specific CI attributes, with priorities.Advanced
• Record ProducerCatalog item that creates a record in a table (such as an incident or HR case) instead of a request.Foundational
• Record TypeConfiguration that offers different business processes, picklist values and page layouts to different users for the same object.Foundational
• Record-to-Report (R2R)Finance process covering recording transactions, closing the books and producing financial reports.Intermediate
• Record-Triggered FlowFlow that runs when a record is created, updated or deleted.Foundational
• Recursive TriggerSituation where a trigger's DML causes the same trigger to fire again, potentially looping until limits are hit.Advanced
• Recycle BinHolding area where deleted records remain for 15 days before permanent deletion, allowing restoration.Foundational
• Reference FieldField that stores a link (sys_id) to a record in another table.Foundational
• Reference QualifierFilter restricting which records can be selected in a reference field: simple, dynamic or advanced (script).Intermediate
• Relationship QuerySOQL query traversing relationships child-to-parent with dot notation or parent-to-child with subqueries.Intermediate
• Release UpdateBehavior change Salesforce delivers with an enforcement date that admins can test and enable before it is enforced.Intermediate
• Remediation TaskTask grouping vulnerable items by rules (such as solution and assignment group) for IT teams to fix.Intermediate
• Remote ActionOmniStudio action that invokes an Apex class method implementing the Callable or VlocityOpenInterface interface.Advanced
• Remote Call-InIntegration pattern in which an external system calls Salesforce to create, read, update or delete data.Advanced
• Remote Process Invocation Fire and ForgetIntegration pattern where Salesforce sends a message to a remote system without waiting for processing to complete.Advanced
• Remote Process Invocation Request and ReplyIntegration pattern where Salesforce calls a remote system and waits for the response before continuing.Advanced
• Remote Site SettingsSetup list of external URLs that Apex callouts are allowed to reach when not using a named credential.Intermediate
• Replay IDOpaque identifier of an event's position in the event stream, used by subscribers to replay events.Advanced
• ReplicaInstance of a Mule application running in CloudHub 2.0 or Runtime Fabric, scaled horizontally.Intermediate
• ReportSaved query of records presented in rows and columns with filters, groupings, summaries and charts.Foundational
• Report (ServiceNow)Visualization of data from a table or data source, such as list, bar, pie, pivot or single score.Foundational
• Report FormatLayout of a Salesforce report: tabular, summary, matrix or joined.Foundational
• Report TypeTemplate defining which objects, relationships and fields are available when building a report.Foundational
• Reporting SnapshotFeature that stores report results on a schedule into a custom object for trend analysis.Intermediate
• Request for Architecture WorkDocument sent from the sponsor to the architecture organization to trigger an ADM cycle.Intermediate
• Requested Item (RITM)Record (sc_req_item) for each item in a catalog request, tracking its fulfillment.Foundational
• Requirements ManagementCentral, continuous ADM process that identifies, stores and feeds architecture requirements into and out of all phases.Foundational
• Resource Management (ServiceNow)SPM capability for planning and allocating people to projects and demands via resource plans.Advanced
• REST APISalesforce's HTTP/JSON API for CRUD, query and search operations on records and metadata descriptions.Foundational
• REST API ExplorerBuilt-in tool to build and test REST requests against an instance and generate code samples.Foundational
• Restriction RuleRule that filters which records a user can see within the records they already have access to.Advanced
• Revenue CloudSalesforce product family for configure-price-quote, billing, contract lifecycle and revenue management.Intermediate
• RISE with SAPSAP's bundled offering for migrating to S/4HANA Cloud Private Edition with infrastructure, BTP credits and tools.Foundational
• Risk Management (TOGAF)TOGAF technique classifying and mitigating architecture risks, distinguishing initial (before mitigation) and residual (after mitigation) risk.Advanced
• Risk Register (IRM)Catalog of identified risks linked to entities, with inherent, residual and target assessments.Intermediate
• Risk StatementLibrary entry describing a type of risk, used to generate risks for in-scope entities.Advanced
• RoleNamed set of permissions, such as itil, admin or catalog_admin, granted to users and groups and checked by ACLs and modules.Foundational
• Role HierarchyHierarchy of roles that grants users access to records owned by or shared with users below them.Foundational
• Roll-Up Summary FieldField on a master record that calculates COUNT, SUM, MIN or MAX from related detail records.Foundational
• Round Robin RouterRouter that sends each event to the next route in sequence, distributing load.Intermediate
• Row-Level FormulaReport formula evaluated for each record row, limited to one per report.Intermediate
• Runtime Fabric (RTF)MuleSoft container service for running Mule apps and gateways on customer-managed Kubernetes in cloud or on-premises.Advanced
• Runtime ManagerAnypoint component for deploying, managing and monitoring Mule applications across runtime planes.Foundational
• Sales ProcessBusiness process defining which Opportunity stage values are available for a record type.Foundational
• Salesforce Analytics Query Language (SAQL)Salesforce Analytics Query Language used to query CRM Analytics datasets.Advanced
• Salesforce B2C CommerceSalesforce's enterprise ecommerce platform (formerly Demandware), now part of Commerce Cloud.Intermediate
• Salesforce ClassicLegacy Salesforce user interface that predates Lightning Experience.Foundational
• Salesforce CLICommand-line tool (sf) for authenticating to orgs, deploying and retrieving metadata, running tests and managing scratch orgs.Intermediate
• Salesforce CMSContent management system for creating and sharing content such as images, documents and news across channels.Intermediate
• Salesforce Code AnalyzerSalesforce CLI plugin that scans Apex, LWC and other code for quality and security issues using engines like PMD, ESLint and the graph engine.Advanced
• Salesforce ConnectFeature that integrates external data in real time via external objects using OData 2.0/4.0, cross-org or custom adapters.Advanced
• Salesforce DX (SFDX)Salesforce's source-driven development model and toolset using version control, the CLI, scratch orgs and packages.Intermediate
• Salesforce EditionA packaging tier of Salesforce (such as Professional, Enterprise or Unlimited) that determines available features and limits.Foundational
• Salesforce FlowSalesforce's primary declarative automation tool for building automated processes and guided screens.Foundational
• Salesforce Health CheckSetup tool that scores an org's security settings against a Salesforce or custom baseline and highlights risks.Intermediate
• Salesforce IndustriesSalesforce's vertical cloud solutions (Financial Services, Health, Communications, Manufacturing, Public Sector and others).Foundational
• Salesforce KnowledgeKnowledge base feature for creating, publishing and sharing articles with agents, customers and AI agents.Foundational
• Salesforce Lightning Design System (SLDS)Salesforce's CSS framework and design guidelines for building UIs consistent with Lightning Experience.Foundational
• Salesforce Object Query Language (SOQL)Query language for retrieving Salesforce records from one object and its related objects.Foundational
• Salesforce Object Search Language (SOSL)Text search language that searches the search index across multiple objects in one query.Intermediate
• Salesforce OrgA single customer instance of Salesforce containing its own data, metadata, users and configuration.Foundational
• Salesforce Prompt TemplateReusable prompt with instructions and merge fields, of types such as Sales Email, Field Generation, Record Summary and Flex.Intermediate
• Salesforce Record IDUnique identifier assigned to every record, in a case-sensitive 15-character or case-insensitive 18-character form.Foundational
• Salesforce Release CycleThree seasonal releases per year (Spring, Summer, Winter) delivered automatically to all orgs.Foundational
• Salesforce Sharing ModelLayered Salesforce security model controlling access at org, object, field and record levels.Foundational
• Salesforce ShieldPaid security bundle comprising Platform Encryption, Event Monitoring, Field Audit Trail and Data Detect.Advanced
• Salesforce TrustSalesforce's status site (trust.salesforce.com) reporting instance availability, performance, incidents and maintenance.Foundational
• SandboxA copy of a production org's metadata (and optionally data) used for development, testing or training without affecting production.Foundational
• Sandbox TemplateDefinition of which objects' data to copy into a Partial Copy or Full sandbox.Intermediate
• SAP AI CoreBTP service for running and managing AI model training and inference workloads, including the generative AI hub.Advanced
• SAP Analytics Cloud (SAC)SAP's SaaS for BI, planning and predictive analytics in one product.Intermediate
• SAP BTP DirectoryOptional grouping of subaccounts within a global account, used to organize and manage entitlements and users.Intermediate
• SAP BTP Global AccountTop-level BTP account representing a customer's contract and commercial model (CPEA, pay-as-you-go, subscription).Intermediate
• SAP BTP SubaccountBTP account in a specific region and provider where services are enabled and applications run.Intermediate
• SAP BuildSAP's low-code and pro-code solution portfolio on BTP: SAP Build Apps, SAP Build Process Automation, SAP Build Work Zone and SAP Build Code.Foundational
• SAP Business Accelerator HubSAP's catalog (formerly SAP API Business Hub) of APIs, events, integration content and data models for SAP products.Foundational
• SAP Business Application Studio (BAS)Cloud-based development environment on BTP for building SAP applications, based on Code-OSS.Intermediate
• SAP Business Data Cloud (BDC)SAP's 2025 data offering unifying Datasphere, Analytics Cloud and SAP-managed data products with Databricks integration.Advanced
• SAP Business Technology Platform (SAP BTP)SAP's platform-as-a-service combining application development, integration, data and analytics, and AI services.Foundational
• SAP Cloud Application Programming Model (CAP)SAP framework of languages, libraries and tools (Node.js and Java) for building enterprise services and apps on BTP.Intermediate
• SAP Cloud ConnectorAgent installed in the customer network that securely connects BTP applications to on-premise systems via a reverse-invoke tunnel.Intermediate
• SAP Cloud Identity ServicesSAP services for authentication (Identity Authentication) and provisioning (Identity Provisioning) across SAP cloud solutions.Intermediate
• SAP DatasphereSAP's business data fabric service on BTP for data warehousing, integration and semantic modeling, preserving SAP business context.Intermediate
• SAP Destination ServiceBTP service storing connection details and authentication for remote systems used by applications.Advanced
• SAP Event MeshBTP messaging service for event-driven communication between SAP and non-SAP applications; Advanced Event Mesh offers a distributed broker mesh.Advanced
• SAP FioriSAP's design system and user experience for role-based, responsive business apps.Foundational
• SAP HANASAP's in-memory, column-oriented database platform for transactions and analytics.Foundational
• SAP HANA CloudFully managed cloud version of SAP HANA on SAP BTP with in-memory and data lake storage tiers.Intermediate
• SAP Integration SuiteBTP integration platform providing Cloud Integration, API Management, Open Connectors, Integration Advisor and Event Mesh capabilities.Intermediate
• SAP JouleSAP's generative AI copilot and agent framework embedded across SAP applications.Intermediate
• SAP S/4HANASAP's current-generation ERP suite built on the in-memory SAP HANA database.Foundational
• SAPUI5SAP's JavaScript UI framework for building Fiori apps; OpenUI5 is its open-source version.Intermediate
• SavepointPoint in a transaction to which Apex can roll back database changes using Database.rollback.Advanced
• Scatter-GatherRouter that sends the same event to multiple routes concurrently and aggregates results into an object keyed by route index.Intermediate
• Schedule-Triggered FlowFlow that runs at a specified time and frequency, optionally for each record in a batch matching criteria.Intermediate
• Scheduled ApexApex class implementing Schedulable to run at specified times via System.schedule or the Setup UI.Intermediate
• Scheduled PathPart of a record-triggered flow that runs at a time relative to a trigger time or a date field on the record.Intermediate
• Scheduled Script ExecutionScheduled job that runs a server script at specified times or intervals.Intermediate
• Scheduler ComponentSource that triggers a flow at fixed frequency or on a cron schedule.Foundational
• Schema BuilderVisual drag-and-drop tool to view and create objects, fields and relationships in an org's data model.Foundational
• Scoped ApplicationCustom application with a unique namespace that protects its tables, scripts and resources from other apps.Intermediate
• Scoping RuleRule that sets which records users see by default in list views and reports, without restricting access.Advanced
• Scoring and GradingAccount Engagement method where score measures a prospect's interest from activities and grade measures fit against an ideal profile.Intermediate
• Scratch OrgShort-lived, source-driven Salesforce org created from a definition file for development and automated testing.Intermediate
• Screen FlowFlow with user-facing screens that guides users through data entry or processes.Foundational
• Script IncludeReusable server-side JavaScript class or function library callable from other scripts.Intermediate
• Scripted REST APICustom REST endpoint defined in ServiceNow with resources and server scripts.Advanced
• Search IndexData 360 index (vector or hybrid) built over chunked unstructured or structured data to support semantic search for AI grounding.Advanced
• Secure PropertiesMule module for encrypting sensitive configuration values, referenced with ${secure::key}.Intermediate
• Security Operations (SecOps)ServiceNow suite including Security Incident Response, Vulnerability Response, Threat Intelligence and Configuration Compliance.Foundational
• Security.stripInaccessibleApex method that removes fields the user cannot access from records instead of throwing an error.Advanced
• SeeAllDataTest annotation parameter (@isTest(SeeAllData=true)) giving tests access to existing org data; discouraged.Intermediate
• Self-RegistrationExperience Cloud setting allowing visitors to create their own site user account.Intermediate
• Send ClassificationMarketing Cloud setting combining a sender profile, delivery profile and commercial or transactional designation.Intermediate
• Sendable Data ExtensionData extension configured with a send relationship mapping a field to Subscriber Key so it can be emailed.Intermediate
• Sender Authentication Package (SAP)Marketing Cloud add-on bundle providing a branded private domain, dedicated IP and reply mail management.Advanced
• Sender ProfileMarketing Cloud setting specifying the From name and From address for sends.Intermediate
• Server-Side JavaScript (SSJS)JavaScript executed on Marketing Cloud servers for complex logic in CloudPages and Script Activities.Advanced
• Service AppointmentRecord representing a scheduled visit to perform field work, assigned to one or more service resources.Intermediate
• Service CatalogSelf-service collection of orderable items and services presented through portals.Foundational
• Service ConsoleLightning console app with workspace tabs and subtabs optimized for high-volume support work.Foundational
• Service Graph ConnectorCertified integration that imports third-party data (such as Microsoft SCCM, Intune, AWS) into the CMDB through the IRE.Advanced
• Service Instance (SAP BTP)Provisioned instance of a BTP service plan, with service bindings or keys providing credentials to applications.Advanced
• Service Level Agreement (ServiceNow) (SLA)Task SLA record tracking time against a commitment, such as resolve P1 incidents within 4 hours.Intermediate
• Service MappingITOM application that discovers application services top-down from an entry point, mapping their components and dependencies.Advanced
• Service OfferingCSDM record defining a variation of a service with specific commitments, such as Email - Gold.Advanced
• Service PortalAngularJS-based framework for building self-service portals using pages, widgets and themes.Intermediate
• Service ResourceRecord for a technician, crew or asset that can be assigned to service appointments.Intermediate
• Service TerritoryRegion in which field service work is performed, with members and operating hours.Intermediate
• ServiceNow AI AgentAutonomous agent on the Now Platform that plans and executes tasks using tools, with human oversight.Intermediate
• ServiceNow InstanceA single customer environment of ServiceNow with its own URL, database and configuration, such as dev, test or prod.Foundational
• ServiceNow Integrated Risk Management (IRM)ServiceNow GRC suite for managing policies, compliance, risk, audit, vendor risk and business continuity on the Now Platform.Foundational
• ServiceNow Now PlatformServiceNow's single cloud platform and data model on which ITSM, CSM, HR, SecOps, IRM, SPM and custom apps run.Foundational
• ServiceNow StoreMarketplace of certified applications and integrations from ServiceNow and partners.Foundational
• ServiceNow StudioIDE within ServiceNow for building and managing scoped application files.Intermediate
• ServiceNow TableDatabase structure storing records in ServiceNow; every list, form and module is based on a table.Foundational
• ServiceNow Third-Party Risk Management (TPRM)ServiceNow application for assessing and monitoring vendor risk through tiering, questionnaires, documents and issues.Intermediate
• Session SettingsOrg settings controlling session timeout, IP locking, clickjack protection and session security levels.Intermediate
• Setup Audit TrailLog of the last 180 days of configuration changes made in Setup, showing who changed what and when.Foundational
• Share GroupGroup that shares records owned by high-volume external users with internal or external users.Advanced
• Share ObjectSystem object (such as AccountShare or MyObject__Share) that stores the sharing entries for records of an object.Advanced
• Sharing KeywordsApex class declarations with sharing, without sharing and inherited sharing that control whether record sharing rules are enforced.Intermediate
• Sharing RuleAutomatic exception to OWDs that grants read or read/write access to groups of users based on record owner or field criteria.Foundational
• Sharing SetExperience Cloud feature granting high-volume external users access to records related to their account or contact.Intermediate
• Shield Platform EncryptionShield feature encrypting data at rest in fields, files and attachments using tenant secrets and optional customer-managed keys.Advanced
• Side-by-Side ExtensionExtension built on SAP BTP that runs separately from the ERP and integrates via APIs and events.Intermediate
• Skills-Based RoutingOmni-Channel routing model that assigns work to agents with the required skills and levels.Advanced
• SLA DefinitionConfiguration defining when an SLA starts, pauses, stops and its duration and schedule.Intermediate
• SLA TierService level definition for an API that sets request limits for client applications that request access.Intermediate
• SOAP APISalesforce's XML-based API using strongly typed Enterprise or loosely typed Partner WSDLs.Intermediate
• Software Asset Management (SAM)ServiceNow application for managing software licenses, compliance and optimization across vendors.Intermediate
• Software EntitlementRecord of purchased software rights (quantity, metric, term) for a software model.Intermediate
• Software ModelDefinition of a software product with publisher, product, version and edition used to match installations and entitlements.Advanced
• Software NormalizationProcess of standardizing discovered software publisher, product and version data against the ServiceNow content library.Advanced
• Solution Building Block (SBB)Building block representing components used to implement the required capability, potentially products or vendor-specific.Intermediate
• Solutions ContinuumPart of the Enterprise Continuum classifying solution assets from Foundation Solutions to Organization-Specific Solutions.Intermediate
• SOQL InjectionVulnerability where untrusted input alters a dynamic SOQL query's logic.Advanced
• Source Control IntegrationFeature linking a scoped app to a Git repository for commits, branches and imports.Advanced
• Source TrackingFeature that records metadata changes between a local project and an org so only changed components are pushed or pulled.Advanced
• SpokeScoped application packaging Flow Designer actions for a specific system, such as Microsoft Teams, Jira or AWS.Intermediate
• SQL Query ActivityAutomation Studio activity that runs SQL against data extensions and system data views, writing results to a target data extension.Intermediate
• Stakeholder ManagementTOGAF technique for identifying stakeholders, their concerns and power/interest, and engaging them appropriately.Foundational
• Standard ChangePre-authorized, low-risk, repeatable change that follows a template without CAB approval.Foundational
• Standard ObjectObject delivered by Salesforce out of the box, such as Account, Contact, Lead, Opportunity and Case.Foundational
• Statement of Architecture WorkDeliverable defining scope, approach, schedule and resources for an architecture project, signed off at the end of Phase A.Intermediate
• Static ResourceUploaded file or archive (JS, CSS, images) referenced by Visualforce or Lightning components.Foundational
• Storefront Reference Architecture (SFRA)Reference storefront framework for B2C Commerce built on controllers, models and ISML templates using a cartridge architecture.Intermediate
• Strategic Portfolio Management (SPM)ServiceNow suite (formerly IT Business Management) for aligning strategy, planning, portfolios, projects, agile work and resources.Foundational
• Streaming APILegacy CometD-based API for receiving notifications about data changes and events.Intermediate
• Streaming InsightNear-real-time aggregation over streaming engagement data in time windows, often driving data actions.Advanced
• SubflowFlow element that calls another flow, passing input and output variables.Intermediate
• Subflow (Mule)Reusable processor sequence with no source and no error handler, executed synchronously in the caller's context.Intermediate
• Subflow (ServiceNow)Reusable sequence of actions with inputs and outputs, called from flows or other subflows.Intermediate
• Subscriber KeyUnique identifier for a subscriber in Marketing Cloud, ideally the Salesforce Contact or Lead ID rather than email.Intermediate
• Summary FormulaReport formula that calculates values on summarized data at grouping levels.Intermediate
• Supervisory OrganizationWorkday's primary organization type representing management hierarchy and used to route business processes.Intermediate
• Suppression ListList of addresses excluded from sends in specific contexts, such as competitors or legal holds.Intermediate
• Synchronized Data ExtensionRead-only data extension automatically populated from Salesforce CRM objects through Marketing Cloud Connect.Intermediate
• sys_id32-character globally unique identifier assigned to every record in ServiceNow.Foundational
• System APIAPI layer that exposes data from a system of record (ERP, CRM, database) in a canonical, system-insulating way.Foundational
• Table APIServiceNow REST API for CRUD operations on any table at /api/now/table/{tableName}.Intermediate
• Table ExtensionInheritance where a child table inherits all fields from its parent and adds its own.Intermediate
• Target ArchitectureDescription of a future state of the architecture being developed for an organization.Foundational
• Task TableCore parent table (task) providing common fields like number, state, assigned to, assignment group and SLAs for work records.Foundational
• Test Data FactoryReusable @isTest utility class that creates test records consistently for test methods.Intermediate
• Test.startTestTest method pair (Test.startTest and Test.stopTest) that gives the code under test a fresh set of governor limits and runs async work synchronously at stopTest.Intermediate
• TestSetup MethodMethod annotated @testSetup that creates common test data once per test class, rolled back after each test method sees a fresh copy.Intermediate
• Threat IntelligenceServiceNow application that manages indicators of compromise and threat feeds, enriching security incidents.Intermediate
• Three-Way MatchControl that compares purchase order, goods receipt and supplier invoice before approving payment.Intermediate
• Tooling APIAPI for fine-grained access to development metadata, used by IDEs and tools to query code, run tests and manage debug logs.Advanced
• Toxicity DetectionTrust Layer feature that scores prompts and responses for harmful content and logs results for audit.Intermediate
• Transaction Security PolicyReal-time policy that intercepts events and can block actions, require MFA or notify admins.Advanced
• Transactional EmailEmail facilitating an agreed-upon transaction or relationship, such as receipts or password resets, sent regardless of unsubscribe status.Foundational
• Transactions (Mule)Mule support for local and XA transactions across transactional connectors like JMS, VM and Database.Advanced
• Transform MapField mappings and scripts that move data from an import set table to a target table.Intermediate
• Transform MessageMule component that executes a DataWeave script to set payload, variables or attributes.Foundational
• Transition ArchitectureFormal description of an intermediate state of the architecture showing the enterprise at incremental stages toward the target.Intermediate
• Translation WorkbenchSetup feature for maintaining translations of metadata like labels, picklist values and custom labels in supported languages.Intermediate
• Trigger Context VariableImplicit variables such as Trigger.new, Trigger.old, Trigger.newMap, Trigger.isBefore and Trigger.isInsert available in triggers.Intermediate
• Trigger Handler PatternDesign pattern placing trigger logic in a handler class, with one logic-less trigger per object.Advanced
• Trusted IP RangesOrg-level network access setting listing IP addresses from which users are not asked to verify identity.Foundational
• Try ScopeScope that wraps processors with its own error handling and optional transaction.Foundational
• Turbo ExtractData Mapper type that reads data from a single object (plus parent fields) with high performance and simple field selection.Intermediate
• UI ActionButton, context menu item or link on forms and lists that runs client and/or server script.Intermediate
• UI BuilderLow-code tool for building Next Experience pages and workspaces with components, data resources and events.Advanced
• UI PolicyNo-code rule that dynamically makes fields mandatory, visible or read-only on forms based on conditions.Foundational
• Underpinning Contract (UC)Agreement with an external supplier supporting delivery of service commitments.Intermediate
• Unified IndividualProfile produced by identity resolution that links source Individual records into one view of a customer.Intermediate
• Unlocked PackageSecond-generation package type used to organize and deploy an org's own metadata as versioned, upgradable units.Advanced
• Unmanaged PackageA one-time bundle of components that becomes fully editable in the installing org and cannot be upgraded.Foundational
• Until SuccessfulScope that retries its processors until they succeed or max retries are exhausted.Intermediate
• Update SetContainer capturing configuration changes (customer updates) on an instance for transfer to other instances.Foundational
• UpsertOperation that updates a record if a matching key exists or inserts a new one otherwise.Foundational
• UserRecord representing a person who logs into Salesforce, with a username, license, profile and optional role.Foundational
• User AdministrationManagement of users (sys_user), groups (sys_user_group) and roles in ServiceNow.Foundational
• User CriteriaConditions (users, groups, roles, companies, locations, scripts) that control who can view catalog items and knowledge.Intermediate
• User LicenseLicense that determines the baseline features and objects a user can access, such as Salesforce or Salesforce Platform.Foundational
• User Mode Database OperationsApex feature (WITH USER_MODE in SOQL and AccessLevel.USER_MODE in DML) that enforces the running user's sharing, CRUD and FLS.Advanced
• Utility BarFooter bar in a Lightning app providing quick access to tools like notes, history, Omni-Channel or flows.Foundational
• Validation RuleRule containing a formula that returns true when data is invalid, blocking the save and showing an error message.Foundational
• Value StreamEnd-to-end collection of value-adding activities that creates an overall result for a customer, stakeholder or end user.Foundational
• Value Stream MapDiagram of value stream stages with entrance and exit criteria, participating stakeholders and value items.Intermediate
• VariableQuestion or field on a catalog item or record producer that captures user input.Foundational
• Variable SetReusable group of variables shared across multiple catalog items.Intermediate
• vCoreMuleSoft unit of compute capacity used to size and license application replicas or workers.Intermediate
• Vendor Risk AssessmentQuestionnaire-based evaluation of a third party's controls, sent through the vendor portal.Intermediate
• View All and Modify AllObject-level permissions that let users see (or edit and delete) all records of an object regardless of sharing.Intermediate
• View All DataSystem permission allowing a user to view all records across all objects regardless of sharing.Intermediate
• Virtual AgentServiceNow conversational chatbot that resolves common requests through topics and integrations.Foundational
• VisualforceLegacy tag-based markup framework for building custom pages, using standard or custom Apex controllers.Intermediate
• VM ConnectorConnector for asynchronous, in-memory or persistent queue communication between flows in an app or domain.Intermediate
• Vulnerability Response (VR)ServiceNow application that imports scanner findings, prioritizes vulnerabilities using CMDB context and drives remediation.Intermediate
• Vulnerable Item (VI)Record representing a specific vulnerability detected on a specific CI.Intermediate
• WatermarkTechnique storing the last processed value (timestamp or ID) to fetch only new records on the next poll.Advanced
• Web-to-CaseFeature that generates an HTML form on a website to create cases, up to 5,000 per day.Foundational
• Web-to-LeadFeature that generates an HTML form capturing website visitor information as new leads.Foundational
• Wire ServiceReactive LWC mechanism (@wire) that provisions data from LDS adapters or cacheable Apex to a property or function.Intermediate
• Work OrderObject representing field work to be performed on an asset, with work order line items for individual tasks.Intermediate
• Work Order (ServiceNow FSM)FSM record describing field work, broken into work order tasks assigned to technicians.Intermediate
• Workday Business ProcessConfigurable workflow in Workday that defines steps, approvals, conditions and notifications for events like hire or job change.Intermediate
• Workday Security GroupWorkday construct granting access to domains and business processes, such as role-based, user-based or intersection groups.Advanced
• Workflow RuleLegacy automation tool that performed field updates, emails, tasks and outbound messages on record criteria; retired in favor of Flow.Foundational
• Workflow StudioServiceNow's unified workspace for building flows, subflows, actions, playbooks and decision tables.Intermediate
• WorkspaceConfigurable agent-focused interface, such as Service Operations Workspace or CSM Configurable Workspace, built on Next Experience.Intermediate
• Zero Copy Data FederationData 360 capability to query or share data with platforms like Snowflake, Databricks, BigQuery and Redshift without moving it.Advanced
• Zero Data Retention (ZDR)Agreement and control ensuring third-party LLM providers do not retain or train on Salesforce customer prompts and responses.Intermediate