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Business Platforms & EA · Intermediate

Sharing Set

Experience Cloud feature granting high-volume external users access to records related to their account or contact.

Definition

High-volume licenses (such as Customer Community) do not use roles, so sharing sets grant access by matching a field on the user (such as AccountId) to a field on the record. Access levels can be read or read/write.

Example

Customers see all Cases where Case.AccountId matches their User.AccountId.

Exam tip

Sharing sets are for high-volume community users without roles; standard sharing rules cannot target them.

Related terms