I spent a long time on the other side of this. I sat in the
classes, I sent my engineers to the classes, and I paid the invoices for the classes.
What kept bothering me was how often people came back with a certificate and no
confidence.
That is a strange thing to buy. You spend real money and real time, you pass, and
then on the Monday you are still hesitant in front of the equipment you were supposedly
just trained on. It happens because a great many training programs are built to deliver
a syllabus rather than to produce a capable person, and those are not the same product.
One is much easier to sell and much easier to measure.
So we built this around a harder promise. We are responsible for whether you can do
the work, not for whether we covered the material. Almost everything that looks unusual
about how we operate follows from that one sentence.
It is why an instructor calls you before your class, to find out what you
already know so that the first morning is not spent discovering it. It is why your
courseware, your preparation videos and your exam aids arrive when you register rather
than when you show up. It is why we aim for roughly forty percent lecture and sixty
percent hands on the keyboard, and why the exam is delivered right there in the
classroom while the material is still sharp. And it is why, if it does not land the
first time, you can retake the course as many times as you need for two years,
at no cost. If an employer sponsored someone who then leaves within six months, we
train their replacement free. We would rather carry that risk than pretend it is yours.
What has changed lately is how much of this now lives on the site itself. Your
classroom is here: course materials, labs, videos and reference documents, all in one
place, all reachable from any device you happen to have. The practice engine is here
too, and every question in it explains not only why the right answer is right but why
each wrong one is wrong, because that second part is where the learning actually
happens. If you are somewhere else in the country, you can join any instructor-led
class live online and be in the room in every way that counts. And you can ask a
question in the forum without buying anything at all, and a working engineer will
answer it.
Two groups get particular attention here. The first is people changing careers into
technology, often later than they think is respectable, usually with more nerve than
they give themselves credit for. Some of that training is free. Ask us. The second is
the military community. Air Force COOL, Army Credentialing Assistance, MyCAA and
VET TEC 2.0 are all accepted, and we will sit with you and work the paperwork. Veterans
have been among the most disciplined and most quietly capable students to come through
our classrooms, and that is not a marketing line, it is an observation repeated over
nearly twenty years.
We are not the largest training company you could choose. We are trying to be the one
you would recommend without hedging. If we ever fall short of that, I would genuinely
rather hear it from you than not, and the phone number below reaches people who can do
something about it.
Thank you for looking. I hope we see you in a classroom.
Scott A. Smith
Founder, President and Chief Executive Officer
