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Business Platforms & EA · Foundational

Freeze User

Action that immediately prevents a user from logging in while preserving their license and settings.

Definition

Freezing is used when a user cannot be deactivated right away, such as when they are referenced in custom hierarchy fields or are the default workflow user. It blocks login immediately without the deactivation side effects.

Exam tip

Freeze is the quick fix for a departed employee when deactivation fails due to dependencies.

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