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The five questions
1. A technician tries to upgrade a three-year-old desktop with a 10th-generation Core i7 and 16 GB of RAM to Windows 11. Setup stops with the message that the PC does not meet the minimum system requirements. Which action should the technician take FIRST?
- A. Enter UEFI firmware setup and enable the TPM 2.0 device
- B. Add another 16 GB of RAM to the system
- C. Disable Secure Boot in the firmware
- D. Change the SATA controller mode from AHCI to IDE
Correct answer: A.
Windows 11 requires a TPM 2.0 device, and on many business desktops the firmware TPM is present but switched off by default, so enabling it in UEFI setup clears the compatibility block.
Why the others are wrong. B: The machine already has 16 GB, far above the 4 GB minimum, so memory is not what is blocking setup. C: Windows 11 requires the system to be Secure Boot capable; turning Secure Boot off moves the machine further from the requirement, not closer. D: Controller mode affects storage driver loading, not the Windows 11 compatibility check, and IDE mode is a legacy setting that hurts performance.
2. A warehouse has repeated incidents of unauthorized people entering behind employees at the staff door. Which two physical controls BEST address this? (Choose two.)
- A. An access control vestibule at the staff door
- B. A security guard posted at the entrance
- C. A privacy screen on the reception monitor
- D. Cable locks on the warehouse laptops
- E. A longer screen lock timeout on shared terminals
Correct answer: A.
A vestibule mechanically enforces one person per authorization, and a guard can challenge anyone who tries to follow another employee in.
Why the others are wrong. C: A privacy filter limits screen viewing angles and has nothing to do with door entry. D: Cable locks deter equipment theft but do not control who walks through a door. E: A longer timeout weakens session security and is unrelated to physical entry.
3. A 4 TB drive was installed and initialized on a technician's bench, but Disk Management only offers about 2 TB of usable space. What is the MOST likely cause?
- A. The drive is formatted as exFAT instead of NTFS
- B. The drive needs a full format rather than a quick format
- C. The disk was initialized using the MBR partition style
- D. Windows requires a dynamic disk for capacities over 2 TB
Correct answer: C.
MBR uses 32-bit LBA addressing with 512-byte sectors, which caps an addressable partition at roughly 2 TB; GPT is required to use the full capacity of larger drives.
Why the others are wrong. A: exFAT supports volumes far larger than 2 TB, so the file system is not what is truncating the capacity. B: Format type affects bad-sector scanning and how long formatting takes, not how much of the disk can be addressed. D: Basic disks handle multi-terabyte volumes fine as long as the partition style is GPT; converting to dynamic is unrelated.
4. An organization keeps having employees follow an authorized badge holder through the main door without swiping. Which physical control BEST prevents this?
- A. An access control vestibule at the main entrance
- B. A magnetometer in the lobby
- C. Additional video surveillance aimed at the door
- D. A motion-activated light above the entrance
Correct answer: A.
An access control vestibule (a mantrap) admits one person at a time between two interlocking doors, so a second person cannot slip through on someone else's badge.
Why the others are wrong. B: A magnetometer screens for metal objects such as weapons; it does not stop a second person walking in behind someone. C: Cameras record the incident for later review but do nothing to stop the person entering at the time. D: Lighting is a deterrent for after-hours activity and has no effect on daytime tailgating.
5. A user reports that their Windows workstation takes several minutes to become usable after logging in. Task Manager shows disk activity pinned at 100 percent while several third-party updaters and cloud sync agents appear on the Startup tab. What is the BEST first action?
- A. Disable the unnecessary startup items and reboot
- B. Reimage the workstation from the standard corporate image
- C. Run a full defragmentation of the system drive
- D. Replace the system drive with a larger drive
Correct answer: A.
Startup agents all launch at once at logon and saturate disk I/O. Trimming the startup list is the quickest reversible fix and confirms the cause.
Why the others are wrong. B: Reimaging is a last resort and is far too drastic for a problem that has an obvious, reversible cause. C: Defragmentation does not address processes competing for disk I/O at logon, and it is unnecessary on a solid state drive. D: Capacity is not the reported symptom; the drive is busy, not full.
6. A user phones the help desk and says only that her laptop 'is not working right'. Before the ticket can be categorised or escalated, which piece of information is most important to capture in the problem description field?
- A. The technician's best guess at the likely root cause
- B. The name of the manager who will approve the repair budget
- C. A note that the user is difficult to work with
- D. A clear, concise account of the symptoms, including any error text and what the user was doing when the fault appeared
Correct answer: D.
A useful ticket records what was actually observed: the symptoms, any error message, and the activity that triggered them. That factual description is what lets another technician reproduce the fault and choose the right category and severity.
Why the others are wrong. A: A ticket description should record observed facts, because a guess written as fact misleads whoever picks the ticket up next. B: Budget approval is not part of the initial problem description and does nothing to help reproduce the fault. C: Subjective remarks about a user are unprofessional and add no technical value to the record.
7. A user's PC currently runs Windows 10 Pro and the business wants to move to Windows 11 while keeping installed applications, settings, and data. Which upgrade target supports a supported in-place upgrade path?
- A. Windows 11 Home
- B. Windows 11 Pro
- C. Windows 11 Enterprise using the retail media
- D. Windows 10 Enterprise LTSC
Correct answer: B.
In-place upgrades follow edition-for-edition paths, so Windows 10 Pro upgrades directly to Windows 11 Pro while retaining apps, settings, and files.
Why the others are wrong. A: Downgrading an edition during an in-place upgrade is not a supported path; Pro to Home requires a clean install. C: Enterprise is delivered through volume licensing; the retail upgrade media will not perform a Pro to Enterprise in-place upgrade. D: LTSC is a separate servicing branch installed clean under volume licensing, not an in-place upgrade destination for retail Pro.
8. A pharmacy wants to stop a vehicle from being driven through the storefront glass while keeping the walkway open to customers. What should be installed?
- A. A chain-link fence around the property
- B. Bollards in front of the entrance
- C. A magnetic door lock on the entry
- D. A security guard station inside the lobby
Correct answer: B.
Bollards are short, sturdy posts set in concrete that stop vehicles from reaching a building while still allowing people to walk between them.
Why the others are wrong. A: A fence would block the customer walkway and is not designed to stop a vehicle at speed. C: A maglock secures the door leaf; it offers no resistance to a vehicle impact. D: A guard cannot physically stop a vehicle and would be endangered by the impact.
