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Project Management & Agile · Intermediate

Benefits Realization

The practice of ensuring that the outcomes of projects and programs produce measurable benefits for the organization.

Definition

Benefits are identified, planned, delivered, transitioned, and sustained, often beyond project closure. Benefit owners in the business are accountable for realization.

Example

A CRM program tracks reduced customer churn for 18 months after go-live.

Exam tip

Projects deliver outputs; benefits are realized by the business, often after the project ends.

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