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Collaboration, Voice & AV · Intermediate

Webex Calling Dedicated Instance

A Webex Calling option that provides a private, dedicated CUCM-based calling environment hosted in the Webex cloud.

Definition

Dedicated Instance runs CUCM, Unity Connection, IM and Presence, Expressway and Emergency Responder dedicated to one customer in Cisco data centers, managed by Cisco or a partner. It supports features and endpoints that require full CUCM capabilities while being managed through Control Hub. Connectivity uses Webex Edge Connect or partner interconnects.

Example

A bank needing CUCM-level customization moves to Dedicated Instance instead of the multi-tenant platform.

Exam tip

Dedicated Instance equals dedicated UC applications in Cisco's cloud; multi-tenant Webex Calling is shared infrastructure.

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