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Collaboration, Voice & AV · Foundational

Webex Control Hub

The web-based management portal for Webex services, users, devices, licenses, analytics and troubleshooting.

Definition

Control Hub (admin.webex.com) is where administrators manage Webex Calling, Meetings, Messaging and devices, set up SSO and directory synchronization, assign licenses, configure locations and numbers, and view analytics and call quality. It also manages hybrid services, Video Mesh nodes and Cloud-Connected UC for on-premises clusters. Role-based admin access separates full, user and device, and read-only administrators.

Example

An admin uses Control Hub Troubleshooting to view the jitter and loss of a specific user's meeting.

Exam tip

Control Hub is the single pane for Webex administration, including hybrid on-premises integrations.

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