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Collaboration, Voice & AV · Advanced

Java Telephony API (JTAPI)

A Java API used by applications such as UCCX to monitor and control CUCM devices through CTIManager.

Definition

JTAPI applications log in to CUCM as an application user with CTI permissions and associate with devices such as CTI ports, CTI route points and agent phones. UCCX uses JTAPI to control call routing and agent phones. TAPI is the Microsoft equivalent used by some desktop applications.

Example

UCCX's JTAPI user controls CTI route point 5000 and a pool of CTI ports for IVR sessions.

Exam tip

JTAPI connection failures often trace back to the application user's CTI roles or device associations.

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