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Cisco · Collaboration & AV · Professional

Cisco CLCCE: Collaboration Cloud Customer Experience exam guide

Exam 300-830 CLCCE v1.0

CLCCE (300-830 v1.0, launched February 2026) validates implementing Cisco Collaboration Cloud Customer Experience: contact center telephony and call routing, tenant configuration and reporting, digital channels, and advanced and AI features. With CLCOR it earns CCNP Collaboration.

QuestionsSee official page
Time limit90 minutes
Passing scoreSee official page
Exam fee$300 USD
Valid for3 years
DeliveryProctored at a test center or online, scheduled through Cisco's certification portal

Format: Multiple choice (single and multiple answer), drag-and-drop, and simulation/testlet-style items; pass/fail. Fee note: Cisco Learning Credits accepted.

Who it's for

Contact center and customer experience engineers deploying Webex Contact Center.

What the exam covers

Telephony and Call Routing—
Tenant Configuration and Reporting—
Digital Channels—
Advanced Features and AI—

A dash means the vendor does not publish a weight for that domain.

Eligibility & prerequisites

Required: None.

Recommended: Three to five years in collaboration or contact center implementation.

Keeping it active

Passing earns a Cisco Certified Specialist credential valid 3 years (renew with 40 CE credits or by passing a qualifying exam). The exam itself also counts toward recertifying CCNP/CCIE.

Skills & careers

Skills it validates

  • Webex Contact Center tenant provisioning
  • Entry points, queues and routing strategies
  • Flow designer logic
  • Reporting and analytics configuration
  • Digital channels (chat, email, social messaging)
  • AI agents and assistant features

Job roles

Contact Center EngineerCX Solutions EngineerWebex Contact Center EngineerCollaboration EngineerUC Consultant

Where it fits in your path

Planning a degree too? See how this cert earns college credit in the College Credit Navigator.

Build my study plan

  1. Week 1: Contact center architecture and tenant configuration.
  2. Week 2: Telephony, entry points, queues and flow designer.
  3. Week 3: Digital channels and reporting.
  4. Week 4: AI features, review and practice exams.

Make it yours: pick your exam date and weekly hours. We'll split your time by domain weight and give you a printable plan.

Exam-day tips

  • Build flows in a trial or lab tenant; flow-logic questions are scenario-based.
  • Know which settings live at tenant, site, team and queue levels.
  • Expect questions on AI-assisted agent features.
  • Know how reporting and analytics data is accessed and what each standard report shows.

Key terms for this exam

All 27 terms Study with thinQcards™

Frequently asked questions

How much does the CLCCE exam cost?

US$300 per attempt, or Cisco Learning Credits.

Does CLCCE alone give me CCNP Collaboration?

No. CCNP Collaboration requires the core exam plus one concentration exam. Passing CLCCE by itself earns a Cisco Certified Specialist credential.

What is the passing score?

Cisco does not publish passing scores or question counts; the score needed varies by exam form and is reported as pass/fail with a section breakdown.

How hard is CLCCE?

It is a 90-minute professional-level exam that assumes CCNA-level knowledge plus hands-on experience with Webex Contact Center. Candidates without real lab time usually struggle.

CLCCE or another concentration?

Choose CLCCE if you work on contact center; CLACC or CLHCT for calling and meetings.

Official page: www.cisco.com. Reviewed November 2026. Vendors change fees and objectives, so confirm with the vendor before you book. Spot something out of date? Tell us.