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IT Support & Hardware · Foundational

ITIL Guiding Principles

Seven ITIL 4 recommendations that guide decisions in any situation.

Definition

The principles are: Focus on value; Start where you are; Progress iteratively with feedback; Collaborate and promote visibility; Think and work holistically; Keep it simple and practical; Optimize and automate. They are universal and interact with each other.

Example

Reusing an existing ticketing workflow instead of building a new one applies 'Start where you are'.

Exam tip

Scenario questions ask which principle applies; match keywords carefully.

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