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PeopleCert · Business Platforms · Professional

ITIL 4 Managing Professional exam guide

Exam ITIL 4 Specialist CDS, DSV, HVIT and ITIL 4 Strategist DPI

ITIL 4 Managing Professional (MP) is a designation earned by passing four modules: Create, Deliver and Support; Drive Stakeholder Value; High Velocity IT; and Direct, Plan and Improve. It proves practical ability to run IT-enabled services and teams. With ITIL Version 5 launched in 2026 and ITIL 4 modules planned to sunset on 31 December 2027, candidates part-way through MP should finish soon or plan the Version 5 transition.

Questions40 per module
Time limit90 minutes
Passing score70% (28/40) per module
Exam feeSee official page
Valid for3 years
DeliveryExams scheduled through PeopleCert after accredited training

Format: Multiple choice, closed book (one exam per module). Fee note: Four separate exams; usually bundled with mandatory accredited training per module.

Who it's for

IT service managers, team leads and ITSM practitioners who already hold ITIL Foundation and run service delivery or improvement work.

What the exam covers

Create, Deliver and Support (CDS)—
Drive Stakeholder Value (DSV)—
High Velocity IT (HVIT)—
Direct, Plan and Improve (DPI)—

A dash means the vendor does not publish a weight for that domain.

Eligibility & prerequisites

Required: ITIL 4 Foundation (or eligible earlier ITIL credential) and completion of an accredited training course for each module before sitting its exam.

Recommended: Several years in IT service management; PeopleCert has historically suggested about 3 years of practical experience.

Keeping it active

Each module is valid 3 years. Renew by passing a higher or Version 5 module in the same suite or logging CPD via PeopleCert Plus. All ITIL 4 modules are planned to sunset on 31 December 2027; a Managing Professional (Version 5) transition module is offered for experienced holders.

Skills & careers

Skills it validates

  • Designing value streams for service delivery
  • Customer journey and stakeholder value mapping
  • DevOps, Agile and digital product practices (HVIT)
  • Governance, risk and continual improvement planning
  • Measurement and reporting for service performance
  • Organizational change management in IT

Job roles

IT Service ManagerService Delivery ManagerITSM Process OwnerProblem ManagerIT Operations ManagerContinual Improvement Manager

Where it fits in your path

Planning a degree too? See how this cert earns college credit in the College Credit Navigator.

Build my study plan

  1. Weeks 1-3: Create, Deliver and Support: value streams, team culture, workload management; sit the CDS exam.
  2. Weeks 4-6: Drive Stakeholder Value: customer journey, SLAs, onboarding; sit DSV.
  3. Weeks 7-9: High Velocity IT: DevOps, Lean, product mindset, digital ops; sit HVIT.
  4. Weeks 10-12: Direct, Plan and Improve: governance, measurement, continual improvement, change leadership; sit DPI.
  5. Before Dec 2027: confirm voucher validity and decide whether to finish ITIL 4 MP or take the Version 5 transition module.

Make it yours: pick your exam date and weekly hours. We'll split your time by domain weight and give you a printable plan.

Exam-day tips

  • Each exam is 40 questions in 90 minutes with a 70% pass mark; DPI is the module most candidates find hardest.
  • Questions are scenario based; map each answer to the guiding principles.
  • Use official sample papers per module; the question style differs from Foundation.
  • Check how long ITIL 4 vouchers remain valid before buying training in late 2026 or 2027.
  • DPI counts toward both MP and Strategic Leader designations; take it early if you may pursue both.

Key terms for this exam

All 6 terms Study with thinQcards™

Commonly confused on this exam

Frequently asked questions

How many exams are in ITIL 4 Managing Professional?

Four module exams: CDS, DSV, HVIT and DPI.

Is ITIL 4 Managing Professional still worth it in 2026?

It remains recognized, but ITIL 4 modules are planned to sunset on 31 December 2027; if you are starting from scratch, compare the ITIL Version 5 designations.

Can I self-study ITIL 4 MP?

No. Each module requires accredited training before the exam.

How hard are the MP exams?

Harder than Foundation because they are scenario based; most candidates pass with structured training and sample papers.

What happens to my ITIL 4 MP after 2027?

PeopleCert has not announced that existing certificates become invalid; a Version 5 transition module is offered for holders who want the new designations.

Official page: www.peoplecert.org. Reviewed November 2026. Vendors change fees and objectives, so confirm with the vendor before you book. Spot something out of date? Tell us.