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IT Support & Hardware · Foundational

Service Value System (SVS)

ITIL 4's model of how components work together to create value from opportunity and demand.

Definition

The SVS includes guiding principles, governance, the service value chain, practices, and continual improvement. Inputs are opportunity and demand; the output is value. It encourages breaking silos across the organization.

Example

Demand for a new HR app flows through the SVS to become a valuable service.

Exam tip

SVS inputs = opportunity and demand; output = value.

Related terms