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Collaboration, Voice & AV · Foundational

Hot Desking

A workspace model where users share desks and log in to a phone or video device to receive their personal settings for the session.

Definition

Hot desking reduces the number of assigned devices and supports hybrid work. In Cisco environments it is provided by Extension Mobility on CUCM and by hot desking on Webex devices, which users reach through the Webex App or a QR code. Microsoft Teams supports hot desking on Teams phones and Teams Rooms personal sessions.

Example

An employee scans a QR code on a Cisco Desk Pro to sign in and see her calendar and calls for the day.

Exam tip

Treat hot desking as user-based login; Device Mobility is about site settings, not personal identity.

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