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IT Support & Hardware · Foundational

Four Dimensions of Service Management

ITIL 4's four perspectives for holistic service management.

Definition

The dimensions are Organizations and people; Information and technology; Partners and suppliers; and Value streams and processes. External PESTLE factors influence them. Neglecting any dimension leads to poor outcomes.

Example

Rolling out new tooling while ignoring staff training neglects 'Organizations and people'.

Exam tip

Know all four dimensions and that PESTLE factors affect them.

Related terms