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Collaboration, Voice & AV · Foundational

Cisco Unified Serviceability

The CUCM web interface for activating services, configuring traces, alarms and reporting tools on each node.

Definition

Serviceability is used to activate feature services such as CallManager, TFTP and CTIManager, control network services, set trace levels and manage alarms. It also hosts tools such as CDR Analysis and Reporting and Dialed Number Analyzer. Each node's services are managed individually.

Example

The Cisco CallManager service is activated in Serviceability on SUB1 and SUB2 only.

Exam tip

Activating a node's services happens in Serviceability, not in the CUCM Administration pages.

Related terms