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Collaboration, Voice & AV · Advanced

Cisco Unified Customer Voice Portal (CVP)

Cisco's VXML-based IVR and call control platform used with UCCE for self-service and network queuing.

Definition

CVP uses a call server, VXML server and VXML gateways or virtualized VXML browsers to run IVR applications and queue callers before agent delivery. Calls arrive via SIP from CUBE or the PSTN, and CVP asks the UCCE Router for routing decisions. Applications are built in Call Studio.

Example

CVP plays account self-service prompts and queues callers until UCCE selects an agent.

Exam tip

CVP is the UCCE IVR; UCCX includes its own scripting IVR.

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