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Collaboration, Voice & AV · Foundational

Call Pickup

A feature that lets a user answer a call ringing on another phone within the same or another pickup group.

Definition

CUCM provides call pickup (same group), group call pickup (another group by number), other group pickup (associated groups) and directed call pickup (a specific DN). Pickup groups are assigned to DNs. Notification options can alert group members with audio or visual cues when calls ring.

Example

A user presses PickUp to answer a ringing colleague's phone in the same pickup group.

Exam tip

Know the variants and that pickup groups are configured per directory number.

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