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Collaboration, Voice & AV · Intermediate

Webex Contact Center Flow Designer

The Webex Contact Center visual tool for building IVR, routing and digital channel flows with drag-and-drop activities.

Definition

Flow Designer lets administrators create flows with activities such as play message, collect digits, menu, HTTP request, queue contact and virtual agent. Flows use variables and can call external APIs to personalize routing. Versions can be tested and published with event flows for agent events.

Example

A flow queries a CRM with an HTTP request activity and routes VIP callers to a priority queue.

Exam tip

Flow Designer is the Webex CC equivalent of a UCCX script or CVP application.

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