thinQmaster Virtual testing partner Adaptive practice exams that find your weak spots and drill them. Every answer explained. From $69
Enroll

thinQmaster

Find your exam

Five questions free, before you decide.

Step 1 · choose a vendor

In one of our camps? Your practice exams come with the tuition — they are on your study page already.

Collaboration, Voice & AV · Intermediate

Voicemail Pilot

The number in CUCM that routes calls to the voicemail system when users press Messages or calls forward to voicemail.

Definition

In CUCM the voicemail pilot specifies the number and CSS used to reach the voicemail system, typically pointing to a hunt pilot for SCCP ports or a route pattern to a SIP trunk for SIP integration. A voicemail profile references the pilot and is assigned to DNs. The same pilot number is defined in Unity Connection's phone system integration.

Example

Voicemail pilot 8000 with CSS-VM routes to route pattern 8000 pointing to the Unity Connection SIP trunk.

Exam tip

If the Messages button fails but forwards to voicemail work, compare the voicemail pilot CSS and the voicemail profile on the DN.

Related terms