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Collaboration, Voice & AV · Intermediate

UC Service Profile

A CUCM configuration assigned to users that tells clients such as Webex App or Jabber where to find voicemail, conferencing, directory and IM servers.

Definition

Service profiles collect UC services such as voicemail (Unity Connection), IM and Presence, directory (LDAP or UDS) and CTI. Clients retrieve them after discovering CUCM via DNS SRV records like _cisco-uds._tcp. Misconfigured service profiles are a frequent cause of client feature failures.

Example

A user's service profile points voicemail to Unity Connection and directory to UDS so Webex App can search contacts.

Exam tip

Clients discover services through DNS SRV records and then download the service profile.

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