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Collaboration, Voice & AV · Foundational

Cisco Jabber

Cisco's legacy unified communications client for chat, presence, voice and video with on-premises CUCM and IM&P.

Definition

Jabber provides softphone (CSF devices), desk phone control, IM, presence and voicemail access on Windows, macOS, iOS and Android. It discovers services through DNS SRV and service profiles and can connect remotely through Expressway Mobile and Remote Access. Cisco now positions the Webex App, which can also register to CUCM, as Jabber's successor.

Example

A Jabber softphone registers to CUCM as device type Cisco Unified Client Services Framework (CSF).

Exam tip

Jabber/Webex App softphone device types: CSF (desktop), BOT (Android), TCT (iPhone), TAB (tablet).

Related terms