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Collaboration, Voice & AV · Intermediate

Teams Calling Policy

A Teams policy that controls calling features such as private calls, call forwarding, simultaneous ring, voicemail and delegation.

Definition

Calling policies are assigned to users or groups and govern features like busy-on-busy, call park permission (via call park policy), music on hold and cloud recording for calls. They complement voice routing policies, which govern PSTN routing. Policy assignment can be done in the Teams admin center or PowerShell.

Example

A calling policy disables forwarding to external numbers for contractors.

Exam tip

Calling policies control features; voice routing policies control routing for Direct Routing.

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