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IT Support & Hardware · Intermediate

Remote Monitoring and Management (RMM)

Software used by IT teams and MSPs to monitor, patch, script, and remotely support endpoints.

Definition

RMM agents report health, run scripts, deploy patches, and provide remote control. Because RMM has privileged access to many systems, attackers target it; MFA, least privilege, and auditing are critical. Examples include NinjaOne, ConnectWise Automate, and N-able.

Example

An MSP uses RMM to deploy a script that clears print queues across 300 PCs.

Exam tip

Unauthorized RMM tools are a common attacker persistence technique; whitelist approved tools.

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