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IT Support & Hardware · Foundational

Quick Assist

A built-in Windows app that lets a helper view or control a user's PC remotely with a security code.

Definition

The helper signs in with a Microsoft account and shares a code; the user enters it and grants view or control permission. It works over the internet without port forwarding. Scammers abuse it in tech support scams, so organizations may restrict it or use Remote Help in Intune.

Example

A help desk agent provides a six-character code so the user can share their screen.

Exam tip

Users should only allow remote access from verified support staff; watch for tech support scams.

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