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IT Support & Hardware · Foundational

Paper Jam

A printer error where paper becomes stuck in the paper path.

Definition

Jams are caused by worn rollers, wrong paper type or weight, damp paper, overfilled trays, or debris in the path. Clear jams in the direction of paper travel to avoid tearing, and check for torn fragments. Frequent jams in one area point to a specific component.

Example

Paper jams at the fuser every few pages suggest a failing fuser or wrong media setting.

Exam tip

Remove jammed paper in the direction it travels and look for small torn pieces left behind.

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