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Project Management & Agile · Foundational

Operations Management

Oversight of ongoing, repetitive business activities that produce and sustain products or services.

Definition

Operations are continuous efforts that keep the business running, in contrast to temporary projects. Projects often hand their deliverables over to operations at closure through a planned transition.

Example

After the ERP project closes, the support team takes over patching and user administration as operations.

Exam tip

Questions about handing off deliverables at closure test the project-to-operations transition.

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