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Project Management & Agile · Foundational

Elicitation

Drawing out, exploring, and identifying information relevant to a change from stakeholders and other sources.

Definition

BABOK elicitation techniques include interviews, workshops, focus groups, observation, surveys, document analysis, brainstorming, prototyping, and interface analysis. Elicitation results must be confirmed with stakeholders.

Example

The BA observes warehouse staff to discover unstated workarounds.

Exam tip

Observation uncovers tacit processes that interviews miss.

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