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Collaboration, Voice & AV · Intermediate

Directory Handler

A Unity Connection object that lets callers find a user by spelling or speaking a name and then transfers them.

Definition

Directory handlers search users in a defined scope, such as a partition, search space or distribution list, and can use touch-tone or voice recognition. Settings control whether extensions are announced and how many matches are presented. They are commonly mapped to a key in an auto attendant.

Example

Pressing 9 in the main menu sends callers to a directory handler that searches by last name.

Exam tip

Directory handler scope is controlled by search spaces and partitions in Unity Connection.

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