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Collaboration, Voice & AV · Intermediate

Call Handler

A Unity Connection object that answers calls, plays greetings, accepts caller input and routes callers to other destinations.

Definition

System call handlers are the building blocks of auto attendants: each has greetings (standard, alternate, closed, holiday, busy, internal, error), caller input key mappings and after-greeting actions. The default Opening Greeting call handler answers direct calls by default. Directory handlers and interview handlers are related objects for name lookup and collecting caller information.

Example

The Opening Greeting call handler says 'Press 1 for sales, 2 for support', mapping keys to other call handlers.

Exam tip

Know the greeting types and that schedules decide whether the standard or closed greeting plays.

Related terms