thinQmaster Virtual testing partner Adaptive practice exams that find your weak spots and drill them. Every answer explained. From $69
Enroll

thinQmaster

Find your exam

Five questions free, before you decide.

Step 1 · choose a vendor

In one of our camps? Your practice exams come with the tuition — they are on your study page already.

Project Management & Agile · Foundational

Conflict Management

Approaches to resolving disagreements: withdraw/avoid, smooth/accommodate, compromise/reconcile, force/direct, and collaborate/problem-solve.

Definition

Collaborating incorporates multiple viewpoints and leads to consensus and commitment, generally the best long-term approach. Forcing is used in emergencies; withdrawing postpones the issue. Common sources of conflict are schedules, priorities, and resources.

Example

Two leads disagree on architecture; the PM facilitates a workshop to reach a shared solution.

Exam tip

Collaborate/problem-solve is usually the best answer; compromise is lose-lose.

Related terms