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Project Management & Agile · Intermediate

Communication Model

Model describing how information is exchanged between sender and receiver, including encoding, transmitting, decoding, acknowledging, and feedback.

Definition

Noise such as distance, cultural differences, and technology can distort messages. The sender ensures the message is clear and confirms understanding; the receiver acknowledges and responds.

Example

An email with unclear jargon (noise) is misunderstood by a remote stakeholder.

Exam tip

Acknowledgment does not mean agreement.

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