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Project Management & Agile · Advanced

Claims Administration

Process of documenting, processing, monitoring, and managing contested changes and disputes between buyer and seller.

Definition

Claims are disputes where parties cannot agree on compensation or whether a change occurred; alternative dispute resolution (ADR) such as negotiation, mediation, or arbitration is preferred over litigation.

Example

The vendor claims extra payment for rework caused by late requirements.

Exam tip

Preferred resolution order: negotiation first, then ADR, litigation last.

Related terms