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IT Support & Hardware · Foundational

Workaround

A solution that reduces or eliminates the impact of an incident or problem without a permanent fix.

Definition

Workarounds restore service quickly while the root cause is investigated. They should be documented in problem records and knowledge articles. Repeated reliance on a workaround indicates a need for permanent resolution.

Example

Using webmail while the desktop mail client issue is investigated.

Exam tip

A workaround is temporary; it does not close the problem.

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