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Collaboration, Voice & AV · Foundational

Teams Cloud Voicemail

The Teams voicemail service that stores messages in users' Exchange Online mailboxes with optional transcription.

Definition

Cloud Voicemail answers unanswered calls, plays greetings, records messages and delivers them to Exchange Online mailboxes, where Teams and Outlook show them with transcripts. Voicemail policies control transcription, translation and maximum recording length. Shared voicemail for call queues and auto attendants is delivered to Microsoft 365 groups.

Example

A missed call results in a voicemail with transcript appearing in the user's Teams Calls app and Outlook.

Exam tip

Cloud Voicemail depends on Exchange Online mailboxes; on-premises Exchange users need specific hybrid support.

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