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Collaboration, Voice & AV · Intermediate

Teams Auto Attendant

A Teams Phone feature that answers calls with menus, directory search and business-hour routing using a resource account.

Definition

Teams auto attendants offer greetings, menu options, dial-by-name or extension, holiday and after-hours schedules and transfer to users, call queues, voicemail or external numbers. A resource account with a phone number makes the auto attendant reachable from the PSTN. Nested auto attendants build multilevel menus.

Example

The main number +14255550000 is assigned to a resource account linked to the reception auto attendant.

Exam tip

Auto attendants and call queues need resource accounts to have phone numbers.

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