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Project Management & Agile · Foundational

SIPOC

High-level process map listing Suppliers, Inputs, Process, Outputs, and Customers.

Definition

Used in the Define phase to scope a process improvement project and identify stakeholders.

Example

SIPOC for invoicing: suppliers (sales), inputs (orders), process (5 steps), outputs (invoices), customers (clients).

Exam tip

SIPOC is a Define phase tool.

Related terms