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Collaboration, Voice & AV · Advanced

Shared Calling

A Teams Phone feature that lets users make and receive PSTN calls using a shared number from a resource account.

Definition

With Shared Calling, users with Teams Phone licenses but no individual phone numbers use the number of an auto attendant's resource account for outbound caller ID and receive inbound calls through the auto attendant. It reduces number and calling plan costs for users who make few PSTN calls. It is enabled through a shared calling routing policy.

Example

Warehouse staff share the main number for outbound calls instead of each having a DID.

Exam tip

Shared Calling relies on a resource account with a number and an auto attendant for inbound calls.

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