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IT Support & Hardware · Intermediate

Service Catalogue Management

The ITIL practice of providing a single source of consistent information on all services and offerings.

Definition

The service catalogue describes available services, request options, costs, and SLAs to users. In tools like ServiceNow, catalog items drive request fulfillment workflows. Different views serve users and technical staff.

Example

A ServiceNow catalog item lets employees request Adobe Acrobat Pro with manager approval.

Exam tip

Service catalog enables standardized service requests.

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