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Collaboration, Voice & AV · Foundational

Presence

Real-time availability information about users, such as available, away, in a meeting or on a call.

Definition

Presence aggregates status from clients, phone line state, calendars and manual settings, and is shared with authorized watchers. In Cisco systems presence comes from IM and Presence or the Webex cloud; Microsoft Teams provides presence based on activity and calendar. Presence drives features like BLF and contact center agent state.

Example

Teams shows a colleague as In a meeting because Outlook calendar indicates a meeting.

Exam tip

Distinguish presence (availability) from instant messaging (content).

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