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Governance, Risk, Audit & Privacy · Foundational

Key Performance Indicator (KPI)

Metric that measures how well a process or activity is performing against targets.

Definition

KPIs gauge efficiency and effectiveness, such as mean time to remediate, percentage of staff trained, or SLA attainment. They are typically lagging indicators of process performance. In governance they support monitoring of whether strategy is being executed.

Example

95 percent of new hires complete security awareness training within 30 days.

Exam tip

Don't choose KPI when the question asks for an early warning of risk; that's a KRI.

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