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Collaboration, Voice & AV · Intermediate

Call Quality Dashboard (CQD)

A Microsoft Teams tool that reports aggregated call and meeting quality across an organization for trend analysis.

Definition

CQD analyzes streams by building, subnet, network type, client and other dimensions to identify poor-quality patterns, using metrics such as jitter, packet loss, round-trip time and poor stream rate. Uploading building and subnet data enriches reports. It complements Call Analytics, which shows per-user, per-call details.

Example

CQD reveals that calls from one building's Wi-Fi have three times the poor stream rate of others.

Exam tip

CQD is organization-wide trends; Call Analytics is individual call troubleshooting.

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