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Collaboration, Voice & AV · Intermediate

Call Analytics

A Teams admin center feature that shows per-user detailed information about each call and meeting, including devices and network.

Definition

Call Analytics shows signaling and media details for individual sessions, such as device, network connection, jitter, loss and round-trip time, and highlights poor metrics. Helpdesk roles can view limited information. It is used to troubleshoot a specific user's complaint.

Example

A help desk agent opens Call Analytics for a user and sees that the user was on Wi-Fi with 8 percent loss.

Exam tip

Call Analytics is per user; CQD is aggregated.

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