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Security Operations · Foundational

Communication Plan

The part of the IR plan defining who is notified, how, when and by whom during an incident.

Definition

A communication plan covers internal escalation, executive briefings, legal counsel, regulators, law enforcement, customers, media and partners, with pre-approved templates. It should use out-of-band channels if primary systems may be compromised, and limit disclosure to need-to-know.

Example

Using a pre-approved holding statement while the investigation continues.

Exam tip

Communications to media or the public should go through designated spokespeople and legal review.

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