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Cloud Computing · Foundational

AWS Support Plans

Tiered AWS support offerings ranging from free Basic support to Enterprise levels with designated technical account managers.

Definition

AWS support tiers differ in technical support access, response times, Trusted Advisor checks and proactive guidance. Basic support is included for all accounts; paid tiers add case support, and the enterprise tiers add designated technical account management and the fastest response times for business-critical issues. Plan names and features are revised periodically, so check current AWS documentation.

Example

A company running mission-critical workloads chooses an enterprise tier to get a designated technical account manager.

Exam tip

Questions usually map features to tiers: a technical account manager and fastest critical response appear only at enterprise levels.

Related terms