ServiceNow CIS - Data Foundations: key terms

Flashcards for this exam ServiceNow CIS - Data Foundations guide Class dates

• Application ServiceCSDM CI representing a deployed instance of an application stack, such as SAP Production, mapped to its infrastructure.Intermediate
• Business GlossaryA governed list of business terms and their agreed definitions, owners and relationships, linked to the physical data assets that implement them.Intermediate
• Business ServiceCSDM class (cmdb_ci_service_business) representing a service consumed by business users, such as Email or Payroll.Intermediate
• CI ClassTable in the CMDB class hierarchy, such as cmdb_ci_server or cmdb_ci_linux_server, defining attributes and identification rules for a type of CI.Intermediate
• CI Class ManagerCMDB tool for viewing and managing CI classes, attributes, identification rules and health settings.Intermediate
• CMDB Data ManagerTool for defining policies that retire, archive or delete stale CIs in a governed lifecycle.Advanced
• CMDB HealthDashboard and metrics measuring CMDB completeness, correctness (duplicates, orphans, staleness) and compliance.Intermediate
• Common Service Data Model (CSDM)ServiceNow's prescriptive framework of CMDB classes and relationships for modeling services across products.Intermediate
• Configuration Management Database (CMDB)Repository of configuration items and their relationships that underpins ServiceNow ITSM, ITOM and other workflows.Foundational
• Data CatalogAn inventory of an organization's data assets with metadata, descriptions, ownership, classifications, lineage and search for discovery.Intermediate
• Data GovernanceThe framework of policies, roles, standards, processes and controls that ensures data is managed as an asset: secure, high quality, compliant and usable.Foundational
• Data Quality (DQ)The degree to which data is fit for its intended use, judged on dimensions such as accuracy, completeness, consistency, timeliness, validity and uniqueness.Foundational
• Data Quality DimensionsMeasurable aspects of data quality: accuracy, completeness, consistency, timeliness, validity and uniqueness.Foundational
• Identification and Reconciliation Engine (IRE)CMDB framework that identifies whether incoming CI data matches existing CIs and reconciles which source can update which attributes.Advanced
• Master DataCore, relatively stable business entities shared across processes, such as customers, products, employees and locations.Foundational
• MetadataData about data: technical (schemas, types), business (definitions, owners) and operational (load times, lineage, usage) information.Foundational
• Reconciliation Rule (CMDB)IRE rule specifying which discovery sources are authoritative to update specific CI attributes, with priorities.Advanced
• Reference DataStandardized code sets and classifications used to categorize other data, such as country codes, currency codes and status values.Foundational
• Service Graph ConnectorCertified integration that imports third-party data (such as Microsoft SCCM, Intune, AWS) into the CMDB through the IRE.Advanced
• Service OfferingCSDM record defining a variation of a service with specific commitments, such as Email - Gold.Advanced