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Salesforce · Business Platforms · Professional

Salesforce Certified Agentforce Service Consultant exam guide

Exam Agentforce Service Consultant

Agentforce Service Consultant (formerly Service Cloud Consultant) validates designing and implementing Service Cloud solutions with Agentforce: case management, knowledge, channels, contact center analytics, integrations and AI agents for service. Service is where Agentforce has the most deployments in 2026.

Questions60
Time limit105 minutes
Passing score78%
Exam fee$200 USD
Valid forSee official page
DeliveryProctored at a testing center or online; registered through Trailhead Academy

Format: Multiple choice and multiple select (60 scored + up to 5 unscored items); no references allowed. Fee note: Retake $100.

Who it's for

Salesforce consultants and senior admins who implement Service Cloud and agent-assisted service.

What the exam covers

Agentforce Service Solution Design15%
Intake and Interaction Channels13%
Case Management13%
Contact Center Analytics13%
Industry Knowledge12%
Implementation Strategies12%
Knowledge Management12%
Integrations10%

Eligibility & prerequisites

Required: Salesforce Certified Platform Administrator.

Recommended: Hands-on Service Cloud implementation experience in a consulting role.

Keeping it active

No fixed expiry while maintained: complete the free annual maintenance module for the credential on Trailhead by the deadline. Missing the deadline expires the credential and you must pass the exam again.

Skills & careers

Skills it validates

  • Case management design (assignment, escalation, entitlements)
  • Omni-Channel routing
  • Knowledge base setup
  • Digital channels and messaging
  • Service analytics and dashboards
  • Agentforce for service agents and deflection

Job roles

Service Cloud ConsultantSalesforce Functional ConsultantContact Center Solution ArchitectSalesforce Business AnalystCRM Consultant

Where it fits in your path

Planning a degree too? See how this cert earns college credit in the College Credit Navigator.

Build my study plan

  1. Week 1: Case management and knowledge: case lifecycle, assignment and escalation rules, entitlements and milestones, Knowledge setup.
  2. Week 2: Intake and channels: Omni-Channel, messaging, email-to-case, web-to-case, voice.
  3. Week 3: Agentforce service solution design, integrations, analytics and implementation strategy.
  4. Week 4: Industry scenarios and timed practice exams; aim for 85%+ because the pass mark is 78%.

Make it yours: pick your exam date and weekly hours. We'll split your time by domain weight and give you a printable plan.

Exam-day tips

  • The 78% pass mark is the highest in this group; leave no domain weak.
  • Weights are spread evenly, so broad coverage beats depth in one area.
  • Know Omni-Channel routing options (queue-based, skills-based, attribute-based) and when to use each.
  • Consultant questions favour scalable, out-of-the-box solutions over custom code.

Key terms for this exam

All 19 terms Study with thinQcards™

Frequently asked questions

How much does the Agentforce Service Consultant exam cost?

$200 plus applicable taxes; a retake costs $100.

What is the passing score for Agentforce Service Consultant?

78%. The exam has 60 scored questions plus up to 5 unscored items.

Does the certification expire?

Not if you complete the free annual Trailhead maintenance module by its deadline; if you miss it, the credential expires.

Is this the old Service Cloud Consultant exam?

Yes. Salesforce renamed it Agentforce Service Consultant and added Agentforce content.

Why is the pass mark so high?

Salesforce sets 78% for this exam; plan for extra practice.

Official page: help.salesforce.com. Reviewed November 2026. Vendors change fees and objectives, so confirm with the vendor before you book. Spot something out of date? Tell us.