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Salesforce · Business Platforms · Professional

Salesforce Certified Agentforce Field Service and Operations Consultant exam guide

Exam Agentforce Field Service and Operations Consultant

Agentforce Field Service and Operations Consultant validates designing and implementing Field Service: scheduling and optimization, work orders, resources, mobile, inventory, assets and maintenance plans. It suits consultants delivering field operations projects for utilities, manufacturing and service companies.

Questions60
Time limit105 minutes
Passing score63%
Exam fee$200 USD
Valid forSee official page
DeliveryProctored at a testing center or online; registered through Trailhead Academy

Format: Multiple choice and multiple select (60 scored + up to 5 unscored items); no references allowed. Fee note: Retake $100.

Who it's for

Salesforce consultants who implement Field Service and already hold Admin and Service Consultant credentials.

What the exam covers

Managing Scheduling and Optimization28%
Managing Work Orders23%
Managing Resources16%
Configuring Mobility10%
Managing Inventory8%
Managing Assets5%
Configuring Maintenance Plans5%
Permissions and Sharing5%

Eligibility & prerequisites

Required: Salesforce Certified Platform Administrator and Salesforce Certified Agentforce Service Consultant.

Recommended: Hands-on Field Service implementation experience, including scheduling policies and the mobile app.

Keeping it active

No fixed expiry while maintained: complete the free annual maintenance module for the credential on Trailhead by the deadline. Missing the deadline expires the credential and you must pass the exam again.

Skills & careers

Skills it validates

  • Scheduling policies and optimization
  • Work orders and work types
  • Service resources, territories and skills
  • Field Service mobile app configuration
  • Inventory and product requests
  • Assets and maintenance plans

Job roles

Field Service ConsultantSalesforce Functional ConsultantField Service Solution ArchitectService Operations AnalystSalesforce Business Analyst

Where it fits in your path

Planning a degree too? See how this cert earns college credit in the College Credit Navigator.

Build my study plan

  1. Week 1: Data model: work orders, work types, service appointments, service territories and resources.
  2. Week 2: Scheduling and optimization (28%): scheduling policies, work rules, service objectives, Dispatcher Console.
  3. Week 3: Mobile, inventory, assets and maintenance plans; permissions and sharing.
  4. Week 4: Scenario practice and timed exams.

Make it yours: pick your exam date and weekly hours. We'll split your time by domain weight and give you a printable plan.

Exam-day tips

  • Scheduling and optimization is the biggest domain; know work rules vs service objectives.
  • Know how service territories and operating hours interact with scheduling.
  • Expect mobile app configuration questions (flows, offline priming, app extensions).
  • The 63% pass mark is lower, but scenarios are detailed; read them carefully.

Key terms for this exam

All 5 terms Study with thinQcards™

Frequently asked questions

How much does the Agentforce Field Service and Operations Consultant exam cost?

$200 plus applicable taxes; a retake costs $100.

What is the passing score for Agentforce Field Service and Operations Consultant?

63%. The exam has 60 scored questions plus up to 5 unscored items.

Does the certification expire?

Not if you complete the free annual Trailhead maintenance module by its deadline; if you miss it, the credential expires.

What are the prerequisites?

Platform Administrator and Agentforce Service Consultant.

Is this the old Field Service Consultant exam?

Yes. Salesforce renamed it Agentforce Field Service and Operations Consultant.

Official page: help.salesforce.com. Reviewed November 2026. Vendors change fees and objectives, so confirm with the vendor before you book. Spot something out of date? Tell us.