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ServiceNow · Project Management & Agile · Professional

ServiceNow CIS - Strategic Portfolio Management exam guide

Exam ServiceNow Certified Implementation Specialist - Strategic Portfolio Management (CIS-SPM)

CIS-SPM validates that you can implement ServiceNow Strategic Portfolio Management (formerly ITBM): demand, project and portfolio management, resource management, agile development and investment planning that connect strategy to delivery.

QuestionsSee official page
Time limitSee official page
Passing scoreSee official page
Exam feeSee official page
Valid forSee official page
DeliveryProctored exam booked through ServiceNow University (online proctored or test center)

Format: Multiple choice and multiple select, proctored. Fee note: ServiceNow sets voucher pricing in ServiceNow University; check there before booking (a retake costs less than a first attempt).

Who it's for

PMO tool owners and ServiceNow consultants implementing portfolio, project and agile tooling.

What the exam covers

The vendor does not publish a domain breakdown for this exam. Check the official exam page for the current objectives.

Eligibility & prerequisites

Required: ServiceNow Certified System Administrator (CSA) plus completion of the required ServiceNow University implementation training for this product before you can book the exam.

Recommended: Experience with PMO processes and configuring ServiceNow SPM applications.

Keeping it active

ServiceNow mainline certifications must be kept current with the platform: complete the maintenance (delta) requirement ServiceNow publishes for new platform releases within its window, or the credential lapses. Check the current maintenance rules in ServiceNow University.

Skills & careers

Skills it validates

  • Configuring demand management and scoring
  • Setting up projects, phases and planning console
  • Configuring resource management and allocations
  • Building portfolios and investment plans
  • Configuring Agile Development 2.0 (epics, stories, sprints)
  • Building SPM dashboards

Job roles

ServiceNow SPM ConsultantPMO Tools AnalystPortfolio ManagerServiceNow Implementation SpecialistAgile Tools Administrator

Where it fits in your path

Planning a degree too? See how this cert earns college credit in the College Credit Navigator.

Build my study plan

  1. Week 1: Complete the required SPM implementation training on ServiceNow University.
  2. Week 2: Demand management, scoring and conversion to projects.
  3. Week 3: Project management, planning console, resource plans and time cards.
  4. Week 4: Portfolio and investment planning, agile development; practice tests.

Make it yours: pick your exam date and weekly hours. We'll split your time by domain weight and give you a printable plan.

Exam-day tips

  • Know how demands convert to projects, enhancements or changes.
  • Understand resource plan states and how allocations are confirmed.
  • Expect questions on portfolio planning workspace and investment funding.
  • Know the difference between agile (scrum) and waterfall project records.

Key terms for this exam

All 8 terms Study with thinQcards™

Frequently asked questions

How much does the CIS-SPM exam cost?

ServiceNow sets exam voucher pricing in ServiceNow University and it can differ by region and by whether you hold a subscription or partner/customer entitlement; check the current price there before booking. Retakes cost less than a first attempt.

How do I keep CIS-SPM active?

Keep it current with each ServiceNow family release by completing the maintenance (delta) requirement ServiceNow publishes within its window; otherwise the certification lapses.

Is SPM the same as ITBM or PPM?

Yes. ServiceNow renamed IT Business Management to Strategic Portfolio Management.

Do I need PMP?

No, but project management knowledge makes the process questions easier.

What is required before the exam?

CSA plus the required SPM implementation training in ServiceNow University.

Official page: www.servicenow.com. Reviewed November 2026. Vendors change fees and objectives, so confirm with the vendor before you book. Spot something out of date? Tell us.