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ServiceNow · Data & Analytics · Professional

ServiceNow CIS - Platform Analytics exam guide

Exam ServiceNow Certified Implementation Specialist - Platform Analytics (CIS-PA)

CIS-Platform Analytics proves you can implement ServiceNow Platform Analytics (built on Performance Analytics): indicators, indicator sources, breakdowns, data collection jobs, targets and thresholds, and dashboards that track process KPIs over time.

QuestionsSee official page
Time limitSee official page
Passing scoreSee official page
Exam feeSee official page
Valid forSee official page
DeliveryProctored exam booked through ServiceNow University (online proctored or test center)

Format: Multiple choice and multiple select, proctored. Fee note: ServiceNow sets voucher pricing in ServiceNow University; check there before booking (a retake costs less than a first attempt).

Who it's for

ServiceNow reporting specialists and consultants who build KPI dashboards for ITSM, CSM, HR and other workflows.

What the exam covers

The vendor does not publish a domain breakdown for this exam. Check the official exam page for the current objectives.

Eligibility & prerequisites

Required: ServiceNow Certified System Administrator (CSA) plus completion of the required ServiceNow University implementation training for this product before you can book the exam.

Recommended: Experience building reports and Performance Analytics indicators and dashboards in ServiceNow.

Keeping it active

ServiceNow mainline certifications must be kept current with the platform: complete the maintenance (delta) requirement ServiceNow publishes for new platform releases within its window, or the credential lapses. Check the current maintenance rules in ServiceNow University.

Skills & careers

Skills it validates

  • Creating indicator sources and automated indicators
  • Configuring breakdowns and breakdown matrices
  • Scheduling data collection jobs
  • Setting targets, thresholds and time series
  • Building Platform Analytics dashboards and workspaces
  • Using formula indicators

Job roles

ServiceNow Analytics ConsultantServiceNow Reporting AnalystBI AnalystServiceNow Implementation SpecialistProcess Performance Analyst

Where it fits in your path

Planning a degree too? See how this cert earns college credit in the College Credit Navigator.

Build my study plan

  1. Week 1: Complete the required Platform Analytics implementation training on ServiceNow University.
  2. Week 2: Indicator sources, automated and formula indicators, and breakdowns.
  3. Week 3: Data collection jobs, historical collection, targets and thresholds.
  4. Week 4: Dashboards and workspace visualizations; practice tests.

Make it yours: pick your exam date and weekly hours. We'll split your time by domain weight and give you a printable plan.

Exam-day tips

  • Know the difference between indicator sources, indicators and breakdowns.
  • Understand how data collection jobs populate scores and why historical collection matters.
  • Expect formula indicator questions.
  • Know when to use a report vs a Platform Analytics indicator (trend over time).

Key terms for this exam

All 8 terms Study with thinQcards™

Frequently asked questions

How much does the CIS-PA exam cost?

ServiceNow sets exam voucher pricing in ServiceNow University and it can differ by region and by whether you hold a subscription or partner/customer entitlement; check the current price there before booking. Retakes cost less than a first attempt.

How do I keep CIS-PA active?

Keep it current with each ServiceNow family release by completing the maintenance (delta) requirement ServiceNow publishes within its window; otherwise the certification lapses.

Is Platform Analytics the same as Performance Analytics?

Platform Analytics is ServiceNow's analytics experience built on Performance Analytics capabilities, with newer dashboards and workspaces.

Who should take it?

Anyone building KPI dashboards on ServiceNow for process owners.

What is required before the exam?

CSA plus the required Platform Analytics implementation training in ServiceNow University.

Official page: www.servicenow.com. Reviewed November 2026. Vendors change fees and objectives, so confirm with the vendor before you book. Spot something out of date? Tell us.